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Trending Questions

Hilton elevates employee experience with chatbots

Hilton has long parleyed technology to improve guest experiences. Read how the global hospitality provider is now creating innovative employee experiences using chatbots to automate repetitive tasks.

Introducing Oracle Digital Assistant: Conversational AI for Your Business

Oracle Digital Assistant is a conversational interface for business applications. Powered by AI technology, such as machine learning and natural language processing, Oracle Digital Assistant interprets the user’s intent, automating processes and delivering contextual responses to voice or text commands. Choose from prebuilt, customizable digital assistant skills developed for Oracle ERP, HCM, and CX applications, or leverage its open platform to build new skills for third-party applications.

Build Conversational Interfaces for Your Business


Speed Time to Market

Get started with prebuilt digital assistant skills (or chatbots) for Oracle ERP, HCM, and CX and templates for on-premise apps which can easily be customized to your unique needs. Prebuilt integration into Oracle Service Cloud offers seamless, chatbot-to-agent exchange, enhancing customer experiences while improving helpdesk efficiency.


Expand Your Reach

Oracle Digital Assistant is the only digital assistant with its own AI-powered voice, native multilingual translation, and support for popular voice and messaging channels, such as Alexa, Facebook Messenger, Slack, and Microsoft Teams. It is open to any client channel or backend app—on-premise or in the cloud.


Reduce Risk

Oracle Digital Assistant offers secure access to a rich ecosystem of applications and platform services. With its own advanced, deep semantic parsing for natural language processing (NLP) for voice and multilingual translation, Oracle offers an end-to-end, GDPR- and PII-compliant environment that can exceed your security and privacy requirements.

Oracle Digital Assistant Skills for the Enterprise

Oracle named a Leader in multiexperience development platforms (again)

The 2019 Gartner Magic Quadrant for Multiexperience Development Platforms has named Oracle a leader for the second year in a row. Find out why.

The 2019 Gartner Magic Quadrant for Multiexperience Development Platforms has named Oracle a leader for the second year in a row.

Oracle Digital Assistant

Quickly build simple chatbots and advanced digital assistants that let your customers engage in natural conversations with your business. Deployable on websites, mobile and messaging apps, and through voice interfaces, Oracle Digital Assistant extends and enhances the functionality of your back-end systems, delivering personalized and engaging experiences to each user.

Oracle Digital Assistant Customer Stories

SinoPharm logo

SinoPharm Selects Oracle Digital Assistant


A leader in China’s pharmaceutical retail industry, SinoPharm selected Oracle Digital Assistant to transform its customer service—and increase profits—by helping customers find information faster. (in Chinese with English subtitles)

Southern Company logo

Southern Company Includes Chatbots in Their Cloud Transformation


As part of its transformation of accounting and finance, this Atlanta-based utility is using an animated avatar, Sophie from Southern, to help roll out new processes to their affiliates.

SRF Limited

The Impact of Oracle Digital Assistant


Hear SRF’s EVP and Group CIO, Sanjay Rao and VP of Corporate IT, Sanyan Ray discuss how the company is using a chatbot to answer business-specific questions.

The World Bee Project logo

Oracle Unveils AI-Voice for the Enterprise and Bees


The World Bee Project

Oracle introduces natural voice conversations to Digital Assistant and enhances deep learning semantic parser to handle complex linguistic constructs.

Illycaffè logo

Blending Tradition and Technology, Illycaffè Produces One-of-a-Kind Coffee



Luca Tiepolo, who serves as both chief information officer and chief human resources officer, expects illy’s most digitally savvy customers will enjoy texting questions about product features, availability, and pricing to the chatbot.

University of Adelaide logo

The University of Adelaide’s New Chatbot Is Driving International Student Applications


University of Adelaide

The University of Adelaide has launched its second chatbot which is designed to help double the number of international students enrolled at the higher education institution within the next five years.

Exelon logo

Large Utilities Transform CX with Omnichannel Customer Engagement



Hear how Exelon, an American Fortune 100 utilities company, is innovating and personalizing omnichannel consumer engagement with mobile-first and AI-powered chatbot strategy.

Bajaj Electricals logo

Bajaj Electricals Enhances Customer Experience Through Cloud

We are trying to make this chatbot intelligent so our call center agent load goes down. Because the chatbot itself is able to understand the problem by interacting with the customers.
Pratap Gharge, Executive President and CIO
Hermes logo

Hermes Creates a Digital Assistant for Better Customer Experience



One of Europe’s leading parcel delivery services, Hermes recently introduced “Holly,” a digital assistant that provides a new level of AI-powered customer service.

IFFCO logo

IFFCO: Empowering Farmers with Oracle Chatbot, AI-Driven Cloud



The Indian Farmers Fertiliser Cooperative Ltd (IFFCO) is leveraging AI and chatbots to answer queries from more than 35,000 cooperative societies of farmers.

Heineken logo

Heineken Making Polo Accessible to Everyone

The Oracle chatbot, it’s like a personal concierge, so anything that makes the customer feel like we care, that’s a good thing.
Simon Wilson, Managing Director, Heineken Urban Polo

“By 2022, 70 percent of white-collar workers will interact with conversational platforms on a daily basis.”

—2019 Gartner CIO Survey
Trending Digital Assistant Blogs

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