Only Oracle Connects the Entire Customer Experience

Your customers have set the bar high for seamless, personalized, and immediate experiences. If you fall short of their expectations, your putting your business at risk. Only Oracle delivers a data-driven, adaptive, and connected customer experience that gives your business a competitive advantage.

Connected CX

What does it take to deliver one connected experience?

To make experiences seamless, every connection matters. Connecting data helps you understand customers. Connecting intelligence helps you react in real time. Connecting experiences in every context sets your brand apart. To make these connections, the status quo won’t work. You need a new approach—an approach that only Oracle CX can deliver.

Oracle CX is one connected platform where data, intelligence, and experiences converge. From the front office, where sales, service, marketing, and commerce are agile and aligned, to the back office, where CX is fully integrated with finance, the supply chain, and your workforce.

Whether deployed modularly to tackle specific business challenges or deployed as a comprehensive solution, Oracle CX enables your business to differentiate, innovate, and improve business results. Take your customer experience into the future by creating tomorrow’s CX, today..

Find out how your business can benefit. Take a Quick Tour of Oracle CX.

See Why Oracle CX is the Better Choice Over Salesforce

To combine multiple touchpoints, channels, and interactions into a single, seamless experience, you need applications that are powerful and proven. See why Oracle CX is the better choice over Salesforce with greater flexibility, scalability, and performance. Compare all Cloud Applications.

Oracle Commerce Cloud Versus Salesforce Commerce Cloud

Oracle Commerce Cloud is most scalable SaaS platform in the market, igniting agility, growth, and cost savings into retail and branded commerce programs.

Oracle Service Cloud Versus Salesforce Service Cloud

Oracle Service Cloud helps you develop lasting, profitable relationships with unified web, social, and contact center experiences.

Oracle Sales Cloud Versus Salesforce Sales Cloud

Oracle Sales Cloud delivers innovations that empower sales reps to sell more, managers to know more, and organizations to grow more.

Oracle is Named a Leader in Latest CRM Suites Evaluation by Forrester

Learn why The Forrester Wave™: CRM Suites, Q4 2018 gave Oracle the highest score of any vendor in the current offering category.

Are You Ready?

A Connected Solution for Every Challenge

Brands that lack a truly connected CX solution struggle to coordinate all of the teams responsible for delivering unforgettable experiences. Oracle CX Cloud helps leaders innovate today, predict tomorrow, and shape the future.

Business Challenge:

Are you engaging customers early enough to help accelerate deals?

Solutions:

Oracle Sales Cloud is a complete CRM solution that helps you engage customers earlier and close deals faster.

Oracle CPQ Cloud helps you drive greater margins, improve productivity, and ensure reps are compliant with policies and procedures.

Oracle Engagement Cloud combines the best of Oracle Sales Cloud and Oracle Service Cloud on one platform with a single interface, without the need for integration.

Business Challenge:

Are you increasing loyalty and revenue by delivering to every customer, every time?

Solution:

Oracle Commerce Cloud delivers the extensibility and control you need to compete in digital commerce. This full-featured, extensible SaaS commerce solution supports both B2C and B2B models on a single platform. Launch fast and stay agile while reducing costs.

Business Challenge:

Can you keep up with rising consumer expectations and proliferating communication channels?

Solutions:

Oracle Service Cloud empowers you to differentiate your brand with unified web, social, and contact center experiences.

Oracle Engagement Cloud combines the best of Oracle Sales Cloud and Oracle Service Cloud on one platform with a single interface, without the need for integration.

Business Challenge:

Can you prioritize each job and select the technician most qualified to complete it?

Solution:

Oracle Field Service Cloud extends your superior customer service into the field. Drive operational efficiency—no matter how complex your organization. Automate, then optimize the entire service process—from customer incident to capacity planning, routing, scheduling, dispatch, and fulfillment.

Business Challenge:

Is your messaging getting heard above all the noise?

Solution:

Oracle Marketing Cloud is an integrated portfolio of best-in-class applications to drive sales and strengthen brand and customer loyalty. Oracle Marketing Cloud offers the industry’s richest datasets and most adaptive intelligence so marketers can deliver irresistible, consistent, and connected experiences to customers—wherever they are and however they choose to engage.

Stories from Connected Customers

Video: Small Team, Big Brand
Small Team, Big Brand

See how Oracle CX Cloud transformed Mack Truck’s marketing function while documenting its contribution to sales.

Video: Making the Complex Simple
Making the Complex Simple

Discover how Juniper Networks used Oracle CPQ Cloud to integrate its sales and marketing efforts.

Freddie Mac Drives Marketing Innovation with Oracle
Driving Marketing Innovation

See how Freddie Mac uses Oracle Marketing Cloud to assess diverse consumer data points.

How Does Your CX Strategy Stack Up?

Are you prepared for the future of customer experience? Take our one-minute assessment to find out.

Evaluate

Calculate Your CX Advantage

When organizations deliver consistent, personalized customer experiences, the benefits add up quickly. To see how fast your organization can expect to reap the rewards of a modern CX approach, use our benefits calculator.