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Reinvent CX with advanced digital capabilities and transform from a communications service provider (CSP) to a digital services provider (DSP). Oracle CX for Communications is a comprehensive, innovative, modular cloud solution that allows you to complete the transition to digital and strengthen your customer relationships in the 5G era.
See how Oracle CX for Comms can help you.
Launch new products and services quickly with an intuitive design experience. From ideation to your customer, Oracle CX for Communications provides an agile design process that helps you deliver customer-centric service innovations.
Create relevant offers using real-time and actionable insights to define core products and price and promotions, while managing the timing of your product lifecycles to align with the market.
Make it easy to launch offers through a simple business user interface that includes a 360-degree view of customers’ digital profiles, an intuitive design process, one-click publishing, audience setup and model training, and merchandising.
Improve campaign time to market and lead generation using advanced targeting and segmentation with flexible data management. Understand your customers’ preferences based on their digital behavior and offer them more personalized and targeted offers.
Improve your offer acceptance rate, sale of high-value products, conversation rate, and cross-sell and upsell rates using personalized and consistent cross-channel experiences. An integrated and omnichannel selling experience allows your team to focus on customer care.
Consumers may start on any channel and expect to switch channels and continue at their convenience. Oracle CX for Communications offers omnichannel catalog engagements, a persistent shopping cart across all channels, and behavior and profile personalization.
Engage your customers with offers and bundles, intelligent recommendations, flexible pricing and promotions, subscription and contract-based bundling—all tailored to meet their needs.
Offer integrated lead-to-quote-to-order capabilities and intuitive, mobile tools. And improve share of wallet with asset-based configuration tools tailored to each customer and integrated into the solution offering.
Meet and exceed customer expectations using a data-driven approach to fulfillment and operations. Execute market requirements and leverage Oracle’s wealth of experience working with customers across industries and geographies.
Provide distributed order fulfillment for hard goods and services, ensuring that it’s done correctly. Full automation support increases efficiencies and reduces risks.
Handle customer asset management, procurement, parts orchestration and fulfillment, truck stock management, and service debrief processing with supply chain integration.
Offer service when and where customers want it. Offer connected, omnichannel service interactions and benefit from a full view of service history.
Manage your mobile workforce using AI scheduling and machine learning to quickly adapt to schedule changes, street-level routing updates, and customer needs. Centralize your field operations and allow your agents to communicate with teammates to get the job done, while in the field.
Ensure that you’re set up for success in the digital space by engaging a complete and modular cloud solution that can handle all of your front- and back-office processes.
Empower marketers with AI-powered insights to better understand their target audiences and optimize offers. Enable your marketing team to identify how audiences are interacting with content and uncover optimal pathways for customer communication.
Empower sales professionals with accurate, next-step recommendations that help them close deals. Prompt them with smart call points that pull data from live news and event feeds to surface and prioritize key insights.
Create innovative experiences designed to meet the unique demands of your business and improve productivity and business results using natural language and deep learning capabilities.
Empower your customer service professionals with a 360-degree view of customer data and relevant news alerts. Optimize responses to frequently asked questions using advance knowledge.
Introduce products across both owned and partner services using an intuitive design experience.
Understand the behavior and intent of every customer using a digital customer profile with real-time, actionable insights—allowing you to better engage and personalize their experience.
Offer a digital-first experience by providing your customers with conversational UIs, chatbots, and intelligent search opportunities.
Front and back-office work together to offer product fulfillment orchestration and service provisioning across internal and partner systems and networks.
Real-time communications are increasingly critical for employee collaboration and customer engagement, but linking customers, suppliers, and partners through ever-expanding channels exposes organizations to bad actors such as organized crime, nation-states, disgruntled employees, and hackers.Read the complete post
Get up to speed on the latest Oracle CX releases, especially those for Communications, and ensure that your upgrade is a success. Review the latest features, including capability overviews, business benefits, setup considerations, and usage tips.
Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle Cloud applications and CX. You'll find all of these resources and more in the Oracle Help Center.
Cloud Customer Connect is Oracle's premier online cloud community—specifically designed to promote peer-to-peer collaboration and sharing of best practices, to enable members to keep pace with product strategy, and to provide a cloud solution feedback channel directly to Oracle development. Within this community, members benefit by leveraging the collective knowledge of Oracle Cloud customers and product experts.
Access training or earn a certification. Oracle University helps you develop the skills to implement, configure, manage, and use your CX applications. Get training delivered in your choice of formats. See what CX certifications are available to you.
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