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Provide tomorrow’s digital experience today. Personalize every interaction with the customer in real time at the exact micromoment to create the ultimate experience. Engage with your customer to be the Communications Service Provider (CSP) all your competitors strive to become. Understand customer demand, innovate with agility, and quickly introduce the perfect solution.
Personalize each experience. Understand the behavior and intent of every prospect and customer using a digital customer profile with real-time, actionable insights.
Acquire prospects and customers with personalized offers and a frictionless onboarding experience. Increase offer uptake with one-to-one engagements using digital profiles and behaviors.
Engage customers with relevant, personalized offers and a single, omnichannel experience. Offer intelligent micromoment experiences by adapting to your customers’ journey—no matter how unpredictable.
Empower your customers with full control over their usage experience. Empower employees and partners with 360-degree views of internal and external information, tools, and innovations.
Introduce the perfect product across both owned and partner services quickly by leveraging an intuitive design experience. Enable customer-centric service innovation using an agile offer design process.
Fulfill customer orders quickly and securely with product fulfillment orchestration and service provisioning across internal and partner systems and networks.
Promote customer products, services, and subscriptions with real-time balance, rating, and revenue management.
Oracle provides an agile digital customer experience platform that enables a pragmatic digital transformation approach. Create the seamless experiences that today’s customers demand. Oracle CX for Communications offers tailored solutions for CSPs and media companies serving enterprise customers and consumers.
Accelerate digital transformation to serve a new generation of customers with differentiated customer experience and innovative services:
Engage enterprise customers with a personalized, consumer-like experience. Grow your business with tailored offers and an empowered customer experience:
Comcast creates an improved customer experience based on transparency and personalization using Oracle’s data-driven digital marketing solutions.
Hear how ORS is leveraging Oracle CX to develop new digital offerings to meet changing consumer demands.
Vodafone was looking for a solution to help them increase their agility and introduce new customer experiences. Oracle was the best fit for their needs.
DISH Network increased technician productivity and reduced overtime with Oracle Field Service Cloud.