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Digital CX for Communications and Media Companies

Provide tomorrow’s digital experience today. Personalize every interaction with the customer in real time at the exact micromoment to create the ultimate experience. Engage with your customer to be the Communications Service Provider (CSP) all your competitors strive to become. Understand customer demand, innovate with agility, and quickly introduce the perfect solution.

Digital CX for Communications and Media Companies
Key Benefits for Communications and Media

Digital CX Domains

 

Discover: Customer 360

Personalize each experience. Understand the behavior and intent of every prospect and customer using a digital customer profile with real-time, actionable insights.

 

Acquire: Shopper Acquisition

Acquire prospects and customers with personalized offers and a frictionless onboarding experience. Increase offer uptake with one-to-one engagements using digital profiles and behaviors.

 

Engage: Personalized Ordering

Engage customers with relevant, personalized offers and a single, omnichannel experience. Offer intelligent micromoment experiences by adapting to your customers’ journey—no matter how unpredictable.

 

Empower: Digital Service

Empower your customers with full control over their usage experience. Empower employees and partners with 360-degree views of internal and external information, tools, and innovations.

 

Launch: Introduce New Products

Introduce the perfect product across both owned and partner services quickly by leveraging an intuitive design experience. Enable customer-centric service innovation using an agile offer design process.

 

Fulfill: Order Orchestration

Fulfill customer orders quickly and securely with product fulfillment orchestration and service provisioning across internal and partner systems and networks.

 

Monetize: Revenue

Promote customer products, services, and subscriptions with real-time balance, rating, and revenue management.

B2B and B2C Solutions for Digital Communications

Oracle provides an agile digital customer experience platform that enables a pragmatic digital transformation approach. Create the seamless experiences that today’s customers demand. Oracle CX for Communications offers tailored solutions for CSPs and media companies serving enterprise customers and consumers.

Digital Convergence: B2C

Accelerate digital transformation to serve a new generation of customers with differentiated customer experience and innovative services:

  • Get to know your customers by connecting all of their profiles across online, offline, and third-party data to personalize every interaction
  • Acquire new customers with intelligent, AI-driven offers
  • Offer customers ease of engagement with a single cart omnichannel experience
  • Empower customers with full control over their usage experience
  • Differentiate from the competition by launching new, innovative services

Beyond Connectivity: B2B2C

Engage enterprise customers with a personalized, consumer-like experience. Grow your business with tailored offers and an empowered customer experience:

  • Provide one connected customer profile for a single view of your enterprise customer
  • Acquire new prospects across traditional and digital channels
  • Engage customers with offers tailored to their needs
  • Launch new, innovative business models
Oracle CX in Communications

Customer Success

Comcast logo

Comcast Gets a 20 to 1 Return on Customer Experience with Oracle

 

Comcast

Comcast creates an improved customer experience based on transparency and personalization using Oracle’s data-driven digital marketing solutions.

ORS Group logo

ORS Austrian Broadcasting Services Is Monetizing Next-Generation Media Services with Oracle

 

ORS Group

Hear how ORS is leveraging Oracle CX to develop new digital offerings to meet changing consumer demands.

Vodafone Greece logo

Vodafone Greece Digitally Transforms with Oracle

 

Vodafone Greece

Vodafone was looking for a solution to help them increase their agility and introduce new customer experiences. Oracle was the best fit for their needs.

DISH Network logo

DISH Network’s Journey to Modern Field Service Management

 

DISH Network

DISH Network increased technician productivity and reduced overtime with Oracle Field Service Cloud.