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Intelligently identify and support customers during important milestones. Proactively offer personalized omnichannel banking services driven by AI. Offer end-to-end transactions seamlessly with full compliance.
Benefit from the financial industry’s best source of transactional, asset, behavioral, social media, and third-party data to create a unique customer ID. Embedded AI helps discover customer moments of needs.
An integrated portfolio of best-in-class applications enables B2B and B2C marketers to drive sales, increase brand loyalty, and enhance customer experience.
Easily design and orchestrate complex financial services processes such as loan processing and deceased estate, spanning multiple departments and systems. Ensure consistency and adhere to SLAs.
Guided process flows help maintain compliance procedures. Automated audit trails, reporting, and escalations help enforce compliance across the entire financial process.
Gain deeper insights into customers based on their past interactions, assets, and transactions as well as from their digital behavior and intentions. These insights can lead to deeper understandings of customer and product profitability, new market opportunities, cost to serve, and more.
Leverage prebuilt AI and machine learning across all your customer experience processes including recommended sales actions, personalized product recommendations, and proactive service issue resolution.
Accelerate digital transformation to serve a new generation of digital savvy customers, and capitalize on new opportunities.
Innovate quickly to offer better customer experience, win more client business, improve internal efficiencies, and grow customer loyalty.
Leverage Oracle’s CX innovations to accelerate digital transformation from new customer acquisition to customer service and claims management.