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Everything you need to deliver legendary field service

It’s time to move beyond the broken promises, the annual cost increases, the complexities, and the outsourced innovations with other vendors, and into a future with increased workforce utilization and lower costs. Oracle Field Service is the one cloud that delivers on its promises, so you can deliver on yours.

Deliver legendary field service

Don’t Settle for Less

We hear a lot from customers about their challenges with rising costs, the lack of accurate scheduling and optimization of field resources, weak collaboration tools, and navigating a complex mix of expensive partner applications to fill their functionality gaps.

It’s time to ask yourself: Is our field service management solution meeting all our transformation needs? Is it empowering our field technicians with insights and increased mobility? Is it impacting overall customer satisfaction? If you’re not happy with the answer to those questions, there is a better way with Oracle Field Service Cloud—at a dramatically reduced cost over the competition.

Oracle Service: A Cloud Above the Rest

 
TOTAL COST OF OWNERSHIP
Reduce TCO and derive greater value with a scalable, flexible, and configurable solution.
 
WORKFORCE UTILIZATION
Optimize scheduling with the fastest, most efficient automation engine available.
 
SERVICE MOBILITY
Empower field employees with everything they need to succeed like collaboration tools, and browser-based mobile, iOS, or Android apps.
 
ONE CONNECTED CLOUD
Enable a holistic view of the customer experience with connected solutions across sales, marketing, service, and your back office.
A Closer Look at Oracle Field Service

Only Oracle Delivers a Complete, Connected CX Platform

Connect Data

Connect Data

Unify, sync, and augment customer data across the entire customer journey. From awareness to purchase to support to advocacy, deliver insights to your team through dynamic dashboards on any device.

Connect Intelligence

Connect Intelligence

Achieve a higher level of customer insight through advanced capabilities like desktop automation, co-browse, video chat, AI, virtual assistants, integrated social customer service, and real-time analytics.

Connect Experiences

Connect Experiences

Power continuous and consistent omnichannel experiences across social, marketing, sales, service, and commerce no matter where, when, or how a customer begins the engagement.

See What Sets Oracle Field Service Apart

What the Analysts Are Saying

 

Gartner Magic Quadrant for the CRM Customer Engagement Center

This Magic Quadrant evaluates 14 vendors of customer service and support applications to help you make the right choice.

 

2019 Gartner Magic Quadrant for Field Service Management

See why Oracle is named a leader for the sixth year in a row and achieved the highest overall position for its ability to execute in the April 2019 Magic Quadrant for Field Service Management.

 

The Forrester Wave™: Customer Service Solutions, Q2 2019

Oracle is ranked among the leaders in the Customer Service Solutions Wave. See the latest vendor rankings and customer service trends to watch.

 

The Forrester Wave™: CRM Suites, Q4 2018

See why Oracle is named a leader again and why intelligence and vertical offerings are key.

Getting Started with Your Field Service Cloud Transformation

Questions to Ask When Considering a New Field Service Management Solution

Questions to Ask When Considering a New Field Service Management Solution

Choosing the right solution is an important decision whether you are looking to save time and money, affect your customers’ satisfaction, or both. You need to make sure your solution has all the right features to enable success. Here is a guide with questions to help you evaluate different service providers in eleven key areas.

View guide
Your Quick Guide to Field Service in the Cloud

Your Quick Guide to Field Service in the Cloud

The divide between companies that embrace cloud solutions and those that remain on- premises grows wider with every new web-enabled smartphone used in the field or on-demand feature made available. View this infographic to see the benefits of the cloud and how you can get started.

View infographic
The New Rules of Field Service Management

The New Rules of Field Service Management

The consequences for failing to deliver excellent service has become so extreme that there is very little room for error. In this eBook you will learn tips for providing excellent field service, discover how to win the technician waiting game with technology, what to look for in a field service management solution, and why setting a goal of 98% satisfaction is realistic.

Download e-book
The Future of Real-Time traffic and Street-Level Routing

The Future of Real-Time traffic and Street-Level Routing

Watch the video (2:34)
Oracle Field Service Successes

Customer Stories

BSH logo

Oracle Field Service and AI Leads to Success at BSH

 

BSH

BSH, one of the world's biggest household appliance manufacturers with 6 million repairs per year, uses technicians more effectively through digitalization and AI.

VOO logo

VOO Boosts Installation and Repair Activity with Oracle Field Service

 

VOO

Realizing that they needed to improve their workforce efficiency, VOO increased technician productivity and slashed travel time.

DISH Network logo

How DISH Network Has Reinvented Itself Over and Over Again

 

DISH Network

By putting its customers first, DISH has disrupted the telecom industry and changed the face of other markets in the process.

Schenck Process logo

Industrial Engineering Company Chooses Integrated CRM for CX Needs

 

Schenck Process

Find out how Schenck Process improved field service with a single, global view of customer information.

Securitas Direct Meets Customer Expectations with Oracle logo

Securitas Direct Meets Customer Expectations with Oracle

 

Securitas Direct

Discover how this European security company is implementing Oracle Field Service Cloud to improve efficiency and provide excellent customer service.

Get Started