13th Annual Markie Awards Finalists

We reviewed hundreds of entries for this year’s Markie Awards. It wasn’t easy, but we’ve finally chosen the finalists and can’t wait to give them the spotlight.

Please join us at Modern Customer Experience in Las Vegas in March to toast all of the movers, shakers and experience-makers at the 13th annual Markie Awards.

The 2019 Markies’ finalists are:



The Apex Award for Best Overall Customer Experience (Marketing, Sales, Service & Commerce)

  • Carmen Steffens
  • Jetstar Airways
  • Motorola Solutions
  • Panasonic (Computer Products Europe)
  • Reserva

The Borderless Award for Best International Marketing Campaign

  • Cisco
  • Clarivate Analytics
  • Laerdal Medical
  • Movember Foundation

The Convert Award for Best Commerce Experience

  • Carmen Steffens
  • Duloren
  • Livelo
  • The Vermont Country Store
  • Things Remembered

The Cultivator Award for Best Lead Management Program

  • Clarivate Analytics
  • Flight Centre Travel Group
  • Johnson Controls
  • Samsung Business
  • Symantec

The Heartstrings People’s Choice Award

  • Axcess Financial
  • Eaton
  • Health Resources in Action
  • The National Roads and Motorists' Association
  • The Vermont Country Store

The Insight Award for Best Use of Data

  • Cisco
  • ConnectWise
  • Covance Inc.
  • Danske Spil
  • Dow

The Nexus Award for Best CX Ecosystem

  • ADP
  • Aon
  • Indian Hotels Company Limited
  • Schenck Process
  • Victoria University

The Omni Award for Best Omni-Channel Experience

  • Carmen Steffens
  • Ferguson Enterprises
  • Ocean State Job Lot
  • Schenck Process
  • Things Remembered

The Pinpoint Award for Best Account-Based Marketing Strategy

  • Covance Inc.
  • HCL Technologies
  • Hewlett Packard Enterprise
  • NEC Corp
  • NTT Communications

The Thinker Award for Best Innovation in Marketing

  • Covance Inc.
  • DX Marketing
  • Mack Trucks
  • Snap Tech
  • Verndale

The Thinker Award for Best Innovation in Sales

  • Aon
  • F5 Networks
  • Fatima Group
  • Hermes Pardini
  • Hyster-Yale Group

The Thinker Award for Best Innovation in Service

  • City of Albuquerque, New Mexico
  • Hermes Parcelnet
  • Payoneer
  • Sage
  • Smiths Medical

The Upshot Award for Best Demonstrated ROI in Marketing

  • Bonnier News
  • Covance Inc.
  • CVS Health
  • Mountain America Credit Union
  • Movember Foundation

The Upshot Award for Best Demonstrated ROI in Sales and Service

  • Beachbody
  • DISH Network
  • Kenya Revenue Authority
  • MetroNet Inc.
  • Pier 1 Imports