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Configure, customize, and extend your customer experience applications to connect data with customer-driven insights across your enterprise.
Oracle offers a robust, connected, and complete CX platform.
Extend the capabilities of your CX cloud.
Integrate with all the applications in your organization—from front office to back office—and transform to a connected digital enterprise.
Oracle offers the flexibility to connect and transform your enterprise.
Prebuilt flows and easy-to-use tools enable you to integrate quickly.
Your data is safe with enterprise-grade data encryption and governance technology.
Oracle provides the most complete identity and security solutions.
Secure user identity and access to any application.
Empower your organization with powerful analytics and adaptive, artificial intelligence.
Oracle offers fully connected intelligence and actionable insights.
Gain immediate business insights using innovative technologies
Oracle Integration Cloud simplifies hybrid cloud integration, reduces IT costs, and improves business agility for this leading communications service provider
Oracle Service Cloud and Oracle Integration Cloud helped turn City of San Jose into a smart city.
Finaeos uses Oracle Cloud Platform to lift the complexity of integration, provide quick implementations, and empower enterprises to be entrepreneurial.
Oracle CX Cloud enables American Financial Group, Inc. to use fixed resources to deliver better outcomes over shorter periods.
With CX solutions on a single platform, Oracle offers connected data, connected intelligence and connected experiences that can be tailored and evolved over time. Application development, integration, security, content and experience management are all made easy with easy-to-use Software as a Service (SaaS) and Platform as a Service (PaaS) tools.
From line-of-business owners to developers, everyone is on the hook for revenue growth and flawless execution. Learn more about the trends driving modern customer experience and the features Oracle built to support each role that relies on the CX platform.
No matter how you plan to achieve your business transformation, Oracle CX offers platform solutions and options to support you. You can pick your starting point, map your journey and achieve end-to-end transformation with Oracle’s connected data, connected intelligence and connected experiences.
Today’s customers are empowered. They have access to more information, can engage on multiple channels, using multiple devices, and share their experiences on social media. Discover solutions to help you create differentiated customer experiences powered by AI and other innovative solutions for the modern buyer.
See Why Gartner Named Oracle a Leader in Digital Commerce for 2018Read the report
Break down information silos.
Generate real-time insights and actions.
Deliver end-to-end customer-driven experiences.
Unify, sync, and augment customer data across the entire customer journey—from awareness to purchase to support to advocacy.
Oracle CX connects both traditional data sources (transactional, operational, and master data) and new data forms (behavioral, IoT, and external data). Oracle also owns the largest data marketplace in the world.
Achieve a deeper level of customer insight with the power to act on immediately, and at scale.
Oracle CX offers the most sophisticated intelligence capabilities on the market including artificial intelligence, machine learning, IoT analytics, and behavioral analytics.
Deliver highly personalized and end-to-end experiences throughout the customer journey—to every customer, every time, on any channel or device.
Oracle CX offers the industry’s most complete cloud applications suite, the richest dataset, and sophisticated built-in intelligence that enables consistent, personalized, and contextual experiences at scale.
See how your business can benefit from a digital transformation and take advantage of a free innovation session with the Oracle CX team.