Seamlessly connect all service touchpoints: digital channels, contact centers, and field interactions throughout the CX journey.
Manage and seamlessly connect customer service touchpoints.
Provide a meaningful and connected customer journey.
Offer customers infinite choices to engage with you—anywhere they want, any way they want.
Oracle offers a breadth of engagement options for service organizations.
Customers will engage on their channel of choice.
Enable customer-obsessed call center agents to go beyond expectations.
Oracle Service Cloud is scalable in high transaction contact centers.
Access a complete customer view within highly responsive and intuitive interfaces.
Give the one, correct answer through best-of-breed knowledge management or automated, personalized advice.
Take advantage of best-in-class policy automation and knowledge management capabilities.
Wow your customers with accuracy, personalization, and responsiveness.
Predict, improve, and augment the customer experience using automation and intelligence.
Oracle offers innovative options to automate customer interactions.
Offer differentiating customer experiences through innovation and automation.
Oracle Service solutions deliver unique customer services through organic channels, knowledge-driven interactions, and automation.
Whether you are a leader in customer service, knowledge management, or field service, Oracle offers a variety of features to meet your business challenges.
Oracle CX industry solutions leverage the comprehensive Oracle product portfolio to address distinct industry-specific requirements. With solutions designed and configured for your industry, you can accelerate innovation, improve customer experiences, and drive competitive advantage.
Business is changing fast. AI is exploding. Connected devices are everywhere. New communications channels emerge constantly. Virtual and augmented reality are quickly becoming mainstream. All of which are transforming the way your customers interact with your business. And it’s up to you to keep up. See the latest solutions that help you create tomorrow’s service, today.
Oracle delivers business transformation beyond the front office. Forrester Wave™: CRM Suites, Q4 2018
Read the reportTransform Your Business Faster and Easier
Simplify
Provide Personalized Customer Engagement
Innovate
Deliver Unforgettable Customer Experiences
Deliver
Remove complexity to accelerate business transformation. Use service to differentiate your brand with connected interactions, tailored responses, and automated processes.
Be the first to leverage technology innovation and provide state-of-the-art customer experiences. Oracle CX solutions offer ready-to-go innovations—such as AI, IoT, chatbots, and data solutions—that enable you to quickly adopt new channels, devices, data sources, and intelligence capabilities. Discover even more solutions by going to the Oracle Cloud Marketplace to deploy prepackaged applications that address your business needs.
Deliver memorable experiences that always exceed expectations and capture lifelong devotion to your brand. With a solution built for innovation and customer service, you can offer deeply personalized and contextual experiences to every customer, every time.
See how your business can benefit from a digital transformation. Take advantage of a free innovation session with the Oracle CX team.