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“We developed our own chatbot, KEN FIRST CHATBOT API, which runs on Oracle Cloud Infrastructure and works in collaboration with Oracle Service Cloud. With Oracle, we achieved our original goals, including stability and scalability, and continue to set and realize more milestones.”
— Suguru Sakuma, Executive Division Director, KEN FIRST Co., Ltd.
“Since the incident management system we have been using depended on individual skills, history management and handover due to shift work had increased. By introducing Oracle Service Cloud, we streamlined the incident management work and resolved issues of the maintenance system.”
— Kazuaki Yokomuro, President and CEO, Ryomo Business Support Co., Ltd.
“Oracle Service Cloud significantly enhanced our customers’ experience by ensuring that contact-center agents have all the banking and customer information they need to respond rapidly, accurately, and consistently—and through each client’s preferred channel.”
— Mukhtar Eshili, CEO, Aman Bank for Commerce & Investment Ltd.
“We power some of the most demanding cloud networks on the planet, and our goal is to make the complex simple. We use Oracle Marketing Cloud and Oracle CPQ Cloud Service to help translate data into insights, bringing us closer to our customers and accelerating our business.”
— Michael Marcellin, CMO, Juniper Networks
“Oracle provided the right platforms for us to enhance the bank’s digital presence. Oracle Service Cloud helped us handle a high demand for mortgage loans without overloading our staff while with Oracle Social Cloud, we can provide outstanding service on our social media channels.”
— Mariana Álvarez Trinco, Head of Communications and Social Media, Banco de la Nación Argentina
Increase business agility. Achieve more, faster, and with less resources. With the following key enablers: the cloud, mobile, social, analytics, the internet of things, and big data, you can transform your business for the future.Learn more about Modern Best Practice
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