Oracle Field Service

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Gartner Inc.'s Magic Quadrant for Field Service Management, 2014


TOA Technologies1 is recognized as a Leader in Gartner Magic Quadrant for Field Service Management, 2014


Demand for effective field service management solutions is at an all-time high. Research firm Gartner estimates that the revenue for packaged field service dispatch and workforce management software applications—including maintenance and service revenue—is approximately $1.3 billion annually.

Oracle, which acquired TOA Technologies in July 20141 (TOA’s application suite is now part of Oracle Service Cloud as Oracle Field Service Cloud Service), believes two major trends are driving the market:

  • Field service management solutions add value beyond just increasing workforce productivity—they can also improve customer satisfaction and create more collaboration among field service employees.
  • Cloud-based solutions continue to rise in the field service management space, along with demand for advanced mobile applications that support a wide variety of devices, offer offline functionality, and geolocation services.

To help businesses better evaluate the potential value of these solutions, Gartner has released the Magic Quadrant for Field Service Management, 20142.

Demand for effective field service management solutions is at an all-time high. Gartner estimates revenue for packaged field service software applications is approximately $1.3 billion annually.

Why is the Gartner report on field service management important?
Gartner, the world's leading information technology research and advisory company, analyzes this market to help businesses make better decisions when considering field service management solutions.

What is new in this year’s report?
The report discusses how the use of cloud and mobile technologies continues to evolve within the field service management industry to provide even greater value. As the market continues to become more mobile-driven, field service management software vendors have the opportunity to differentiate by incorporating cutting-edge technologies such as wearables, video collaboration, and more.


1TOA Technologies was acquired by Oracle in 2014. TOA was evaluated individually in this year’s Magic Quadrant because Oracle closed the acquisition after the evaluation period for 2014 Magic Quadrant ended.

2Gartner “Magic Quadrant for Field Service Management” by William McNeill, Michael Maoz, Jason Wong, December 22, 2014.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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