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Oracle Intelligent Advisor, formerly known as Oracle Policy Automation (OPA), enables personalized, agile, and transparent advice throughout the customer journey.
Here on OTN, you can find everything you need to learn about, download, install and develop with this industry-leading product family. For more on what Oracle Intelligent Advisor can offer your business, see the Oracle Intelligent Advisor portal.
Follow the links below for more information.
Want to extend the Siebel IP2016 Intelligent Advisor integration to support native Intelligent Advisor interviews? The whitepaper on combining Siebel IP 2016 and native Intelligent Advisor 12.x Interviews (PDF) will help, using the zip provided on the Downloads page.
Featuring the next generation of Oracle Intelligent Advisor technology, Oracle Intelligent Advisor Cloud Service has been designed for rapid modeling and delivery of seamless end-to-end customer advice experiences. Key capabilities include:
Features and Benefits
The best place to start for an introduction to Oracle Intelligent Advisor Cloud Service, this presentation gives an overview of who it's for and how it works.
Oracle Intelligent Advisor Cloud Service User Guide
The Oracle Intelligent Advisor Cloud Service User Guide provides complete information on creating, deploying and administering Oracle Intelligent Advisor Cloud Service.
OPA Cloud Service Online Knowledge Base
The Oracle Service Cloud knowledge base contains answers and links to information on Oracle Intelligent Advisor. Be sure to login to see as many results as possible.
Oracle Intelligent Advisor is the premier enterprise policy automation solution for businesses that need an on-premises approach. The latest release of Oracle Intelligent Advisor 12.x is also 100% compatible with Oracle Intelligent Advisor Cloud Service, allowing you to adopt a hybrid strategy as needed. This page provides links to top technical resources for Oracle Intelligent Advisor 12.x, as well as for 10.4 and earlier versions.
Features and Benefits
The best place to start for an introduction to Oracle Intelligent Advisor 12, this presentation gives an overview of who it's for and how it works.
Frequently Asked Questions
Q. What is the private cloud edition of OPA?
A.The private cloud edition is for customers and partners to install on their own premises, or in another cloud environment that is not being managed by Oracle.
Q.If we're licensed for OPA 10.x, are we permitted to upgrade to OPA 12.x?
A.Yes. The 12.x versions of Oracle Policy Modeling and Oracle Intelligent Advisor private cloud edition are licensed in the same way as the 10.x versions.
Q.When will OPA Connector for Siebel 12.x be available?
A.For version 12, we redesigned how OPA connects to other applications, and we want to make sure our Siebel customers can take advantage of these latest and greatest capabilities, too. Check back here for more information as it becomes available.
Q.Can we still buy and implement OPA 10.4?
A.Absolutely. Some features in OPA 10.4 don't yet have an equivalent in 12.x, and this may mean that OPA 10.4 is a better fit for some projects. As those gaps are filled, we expect fewer new projects will use 10.4.
Q.Should we upgrade to OPA 12.x?
A.OPA 12.x provides many new and enhanced features compared to 10.4. You should conduct an assessment to determine the impact on your organization of upgrading. For solutions using OPA Connector for Siebel, upgrading to 12.x is not recommended at this time.
Q.How do we upgrade to OPA 12.x?
A.A migration assistant is provided with OPA 12.x that brings across rules, test cases, screen definitions and more from a 10.x project. OPA 12.x has features that can replace the need for some previous customizations, so they should be carefully considered when upgrading.
Performance and Scalability
Whitepaper - Oracle Policy Automation Performance on SPARC T5-2 Server (January 2015) (PDF) : Provides an overview of how Oracle Policy Automation's proven architecture meets even the most demanding enterprise scalability and performance requirements. Includes performance results for both interactive and high-throughput tests using a variety of policy models.
Oracle Policy Automation Connector for Siebel provides a comprehensive solution for incorporating OPA interviews and determinations with Oracle's flagship on-premises CRM solution. Get started with the Installation Guide (PDF), and on-line Developer Help for Oracle Policy Automation Connector for Siebel 10.4.6.
An overview of all desktop and server software and hardware required and supported by all Oracle Policy Automation products, including all connectors, in summarized presentation format. Choose the appropriate version.