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Oracle Policy Automation enables personalized, agile, and transparent advice throughout the customer journey. Provide the right advice to each of your customers and empower your agents to deliver personalized service. With business users creating the rules, you can quickly adapt to changing customer expectations. Each path of the customer journey is tracked with detailed analytics for full transparency.
Deliver consistent, cross-channel advice that is personalized for each customer using dynamic online web interactions known as interviews.
Build trust and reduce complaints by automating decisions and providing explanations to each customer.
Allow business users to create interview rules using natural language. Create interviews once and deploy to any channel—including web services to other applications.
Deploy mobile apps and leverage offline capabilities when a network isn’t available.
Provide management with decision audit reports that include detailed explanations of how rules are applied to customers.
Understand the impact of every change prior to updates using what-if analysis. View interview trends quickly using dashboards and analytics.
Provide personalized service to each customer using intuitive, dynamically generated, and personalized questionnaires.
Provide intelligent advice tailored to each customer’s unique situation. Oracle Policy Automation recognizes which policies apply to a customer based on their particular circumstances.
Automate more decisions, see how rules are written, and use what-if analysis to assess the impact of proposed legislation, regulatory, and policy changes on customers and citizens.
Learn how the University of Western Australia significantly improved their student enrollment process using Oracle Policy Automation.
Discover how The Prince’s Trust is using best practices, enabling workers to spend more time with the youth they serve.
With Oracle Service Cloud, Groupe PSA has reduced average handling time by more than 75% and increased the number of hot leads by more than 400%.
See how Kenya Revenue Authority has simplified its processes and improved customer experience.