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You don’t have to accept annual cost increases, incomplete solutions, and outsourced innovations from other vendors. Deliver legendary experiences to your customers at a lower cost with Oracle.
We hear a lot from customers about their challenges with rising renewal costs, outsourced or sluggish innovation, incomplete solutions, and navigating a complex mix of expensive partner applications to fill their customer service functionality gaps.
It’s time to ask yourself: Is our service solution meeting all our transformation needs? If you’re not happy with the answer to that question, there is a better way with Oracle Service Cloud—at a dramatically reduced cost over the competition.
Unify, sync, and augment customer data across the entire customer journey. From awareness to purchase to support to advocacy, deliver insights to your team through dynamic dashboards on any device.
Achieve a higher level of customer insight through advanced capabilities like desktop automation, co-browse, video chat, AI, virtual assistants, integrated social customer service, and real-time analytics.
Power continuous and consistent omnichannel experiences across social, marketing, sales, service, and commerce no matter where, when, or how a customer begins the engagement.
This Magic Quadrant evaluates 14 vendors of customer service and support applications to help you make the right choice.
See why Oracle is named a leader again and why intelligence and vertical offerings are key.
Oracle is ranked among the leaders in the Customer Service Solutions Wave. See the latest vendor rankings and customer service trends to watch.
Find out which enterprises have put their customers’ experience first in this new report.
See why Oracle has the portfolio to serve, analyze, and use data to fuel modern customer experience.
Benchmark your service maturity in the experience economy against others in your industry, gauge progress on your initiatives, and perhaps even discover that you are on track to achieving your goals. Request a complimentary Oracle Service Maturity Assessment to evaluate your current state and define a roadmap to achieve your desired targets.Request assessment
Review the findings around business value and benefits directly from over three dozen Oracle customers who have been live on Oracle’s Service Cloud solution for over three years. Get a glimpse into the benefit data collected, key insights and critical success factors for a successful transformation.Download the paper
The experience your customers demand today is radically different from what was expected just a few years ago. This guide explores how you can deliver the innovative service experiences your customers crave, and provide service that drives real business benefits.Download e-book (PDF)
The best experiences are convenient, responsive, and personalized. But, the growing number of service options makes this a constant challenge to achieve. Read this article to discover the customer service technology that is best for your business.Read the article
104-year-old Elgin Sweeper Company stays competitive with Oracle CX Cloud.
Learn how D+M Group used Oracle Service Cloud to transform customer service and change its entire business.
Western Digital explains how customer service is a differentiator for the business and how service is offered the way customers want it.
Learn how the City of Fort Wayne created better citizen experiences while integrating with more than 23 departments.