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Everything you need for Great Service.

You don’t have to accept annual cost increases, incomplete solutions, and outsourced innovations from other vendors. Deliver legendary experiences to your customers at a lower cost with Oracle.

Deliver legendary customer service

Don’t Settle for Less

We hear a lot from customers about their challenges with rising renewal costs, outsourced or sluggish innovation, incomplete solutions, and navigating a complex mix of expensive partner applications to fill their customer service functionality gaps.

It’s time to ask yourself: Is our service solution meeting all our transformation needs? If you’re not happy with the answer to that question, there is a better way with Oracle Service Cloud—at a dramatically reduced cost over the competition.

Oracle Service: A Cloud Above the Rest

 
TOTAL COST OF OWNERSHIP
Reduce TCO and operational expenses with a predictable and transparent pricing model.
 
KNOWLEDGE MANAGEMENT
Empower agents to deliver effortless, highly interactive, and engaging customer experiences.
 
MATURE OMNICHANNEL SUPPORT
Streamline front- and back-office journeys with AI and excellent data-infused omnichannel customer service across all channels.
 
CONNECTED
Enable a holistic view of the customer experience with connected solutions across sales, marketing, and service.
A Closer Look at Oracle Service

Only Oracle Delivers a Complete, Connected CX Platform

Connect Data

Connect Data

Unify, sync, and augment customer data across the entire customer journey. From awareness to purchase to support to advocacy, deliver insights to your team through dynamic dashboards on any device.

Connect Intelligence

Connect Intelligence

Achieve a higher level of customer insight through advanced capabilities like desktop automation, co-browse, video chat, AI, virtual assistants, integrated social customer service, and real-time analytics.

Connect Experiences

Connect Experiences

Power continuous and consistent omnichannel experiences across social, marketing, sales, service, and commerce no matter where, when, or how a customer begins the engagement.

See What Sets Oracle Service Apart

What the Analysts Are Saying

 

Gartner Magic Quadrant for the CRM Customer Engagement Center

This Magic Quadrant evaluates 14 vendors of customer service and support applications to help you make the right choice.

 

The Forrester Wave™: CRM Suites, Q4 2018

See why Oracle is named a leader again and why intelligence and vertical offerings are key.

 

The Forrester Wave™: Customer Service Solutions, Q2 2019

Oracle is ranked among the leaders in the Customer Service Solutions Wave. See the latest vendor rankings and customer service trends to watch.

 

Ovum Decision Matrix: Selecting a Customer Engagement Platform 2018–19

Find out which enterprises have put their customers’ experience first in this new report.

 

Ovum: Data Is the Fuel of Modern CX

See why Oracle has the portfolio to serve, analyze, and use data to fuel modern customer experience.

Getting Started with Your Service Transformation

Where are you in your service maturity?

Where are you in your service maturity?

Benchmark your service maturity in the experience economy against others in your industry, gauge progress on your initiatives, and perhaps even discover that you are on track to achieving your goals. Request a complimentary Oracle Service Maturity Assessment to evaluate your current state and define a roadmap to achieve your desired targets.

Request assessment
Oracle Value Realization Service Cloud Benchmark Paper: Evidence from customer business outcomes

Oracle Value Realization Service Cloud Benchmark Paper: Evidence from customer business outcomes

Review the findings around business value and benefits directly from over three dozen Oracle customers who have been live on Oracle’s Service Cloud solution for over three years. Get a glimpse into the benefit data collected, key insights and critical success factors for a successful transformation.

Download the paper
Get Smarter with Your Service, and Differentiate Yourself from the Competition

Get Smarter with Your Service, and Differentiate Yourself from the Competition

The experience your customers demand today is radically different from what was expected just a few years ago. This guide explores how you can deliver the innovative service experiences your customers crave, and provide service that drives real business benefits.

Download e-book (PDF)
Comparing the Cost of Customer Service Software: Cloud vs On Premise

Comparing the Cost of Customer Service Software: Cloud vs On Premise

The best experiences are convenient, responsive, and personalized. But, the growing number of service options makes this a constant challenge to achieve. Read this article to discover the customer service technology that is best for your business.

Read the article
Customer Stories

Service Success

Elgin

Elgin Innovates with Oracle Service Cloud and IoT

 

Elgin Sweeper Company

104-year-old Elgin Sweeper Company stays competitive with Oracle CX Cloud.

Sound United (D+M Group)

D+M Group Changes its Entire Business with Oracle Service Cloud

 

D+M Group

Learn how D+M Group used Oracle Service Cloud to transform customer service and change its entire business.

Western Digital logo

Western Digital Delivers Customer Service in 16 Languages

 

Western Digital

Western Digital explains how customer service is a differentiator for the business and how service is offered the way customers want it.

Lenovo logo

City of Fort Wayne Offers Excellent Citizen Engagement

 

City of Fort Wayne

Learn how the City of Fort Wayne created better citizen experiences while integrating with more than 23 departments.

Get Started