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Personalize customer service offerings

Oracle's JD Edwards EnterpriseOne Service Management helps manage service agreements and warranties, track parts and labor for service, track all history of customer products, and manage procurement and inventory. The end result is faster customer service response times, more personalized service, and reduced cost.

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Key Features

Key Features

  • Automatically generate all required purchase and work orders from service orders
  • Track the service history of all products sold or serviced for a customer
  • Manage service agreements and warranties
  • Manage work done in the field and track parts and labor used
  • Manage service parts inventory
  • Automatically send renewal notices for expiring warranty contracts
  • Call center management capabilities that can direct calls to specific service groups, define workflows for priorities and escalation, and provide a knowledgebase of failures and fixes
  • Customer self-service options for product registration, service requests, and status inquiries
  • Share customer information across sales and service
  • Out-of-the-box integration to the rest of your supply chain and financial system to allow quick access to key information, as well as provide the ability to determine profitability of your service organization in real time