Oracle Modern Best Practice for Retail—Customer Statement to Collection
Customer Statement to Collection
A timely and modern collections process increases cash flow while improving customer satisfaction. With Oracle Modern Best Practice, you can use mobile, social, analytics, big data, and cloud to optimize the customer collection process and reduce days outstanding. Rank the severity of customer delinquencies based on factors such as amount due, aging, percent outstanding, and credit limit. Follow up collections with a standardized process, ensuring rapid and compliant approval reviews for dispute resolution. Recognize high-risk customers based on industry metrics such as customer lifetime value and payment history and address issues before they go to delinquency. Use this modern best practice as your roadmap for effective, intelligence-driven collection processing.
Mobile. Analytics. Social.Generate Customer Statements
Send discrete or consolidated statements via the customer’s preferred format and delivery method (mail, email, or B2B ecommerce message). Display purchase/payment amounts by merchandise type such as layaway versus regular purchases.
Mobile. Analytics.Apply Collection Strategies
Automatically flag and score delinquencies based on amount due, aging, percent outstanding, credit limit, and other factors. Assign a course of action such as staged dunning, phone calls, or a friendly reminder via the customer’s preferred notification format.
Mobile. Social.Manage Collection Activities
Use role-based dashboards to gain complete visibility to transactions, correspondence, payments, disputes, and adjustments. Organize related delinquencies with case folder and record customer interactions at customer, delinquency, or case level.
Mobile. Social.Manage Settlement
Initiate disputes on behalf of customer for review and approval within and across departments. Receive payments at the delinquency or case level.
Mobile. Analytics.Optimize Collection Efficiency
Manage collection team assignment based on performance metrics and key performance indicators (KPIs). Automatically assign new account delinquencies to agents.
Mobile. Analytics.Monitor Outstanding Receivables
Leverage advanced analytics to monitor key metrics such as days sales outstanding (DSO), promises, and collection effectivity, over multiple dimensions and hierarchies such as time, location, and customer. Analyze customer lifetime value and payment history.
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