It’s no secret that higher customer satisfaction leads to return visits and bottom-line revenue growth. With Oracle Modern Best Practice, you can use mobile, social, analytics, and cloud to ensure that talent goals are aligned with your retail business objectives. Track the goals and activities that affect the performance of your merchandisers, fulfillment teams, planners, store associates, and sales representatives. Draft, review, and finalize individual goals using private, secure social collaboration. Know which employees want to further their careers with automatic status updates of certifications and education. For example: training in emerging technologies such as machine learning and artificial intelligence (AI). Monitor and analyze accuracy, sales per hour, and other metrics to predict individual and team performance. Proactively address turnover risk by identifying employees with a high risk of leaving as well as the best employees to retain.
Define and align employee goals to business objectives. Review goal progress with dashboards.
Employee shares with his/her manager the first draft of objectives for achieving specified goals such as learning OTB planning or margin strategy.
Use embedded, secure social collaboration to enhance goal achievement processes and increase the likelihood of success.
Agree and finalize objectives based on feedback.
Employee conducts a self-evaluation to measure performance on goal achievement and competencies.
Employee identifies and asks relevant third parties—such as store operations managers or distribution teams—to provide feedback on individual performance.
Review third-party feedback and update the employee evaluation. Provide frequent performance reviews and finalize evaluation.
Predict voluntary turnover and performance by tracking factors such as accuracy and sales per hour to take pre-emptory action. For example: determine associates to retain or temporary associates to transition to regular positions.