Research reveals how digital technologies are driving buying habits. Learn about six trends that will help you shape your CX and technology strategy.
Anticipating consumer trends—and deploying innovations that enhance the customer experience—will be vital to your longevity.
Learn how one Oracle Retail customer standardized its processes with Oracle ERP Cloud and gained enhanced financial data to support strategic business decisions.
Retailers face many challenges in today’s commerce environment: increased customer digital demands, the need for multiple engagement strategies such as omnichannel and optichannel and the pressure to reduce costs.
Oracle Modern Best Practice helps you respond quickly to your fast-paced industry. Leverage mobile, social, analytics, the Internet of Things, big data, and cloud to adapt quickly to shifting consumer buying patterns while improving cash flow. Streamline financial operations and multichannel forecasting techniques. Attract and retain top talent knowledgeable in emerging technologies. Accelerate innovation with new customer experience models such as virtual reality (VR), augmented reality (AR), drones, curated product assortments, biometrics (fingerprint, facial recognition), and chatbots. Improve customer service by using workforce analytics to gain actionable intelligence into talent and compliance shortfalls. Provide mobile access for retail staff. And collaborate securely with cloud.