Oracle RightNow Analytics Cloud Service

Real-Time Actionable Insight that Enables Timely, Informed, and Effective Decisions

Oracle RightNow Analytics Cloud Service captures, organizes, presents, and disseminates real-time actionable knowledge with speed, ease, and flexibility. Measure and analyze customer experiences, highlight areas of improvement, and identify trends to anticipate customer needs.

  • Oracle RightNow Analytics captures, organizes, presents and disseminates real-time actionable knowledge with speed, ease and flexibility to improve insights and reduce cost of operations

    Oracle RightNow Analytics captures, organizes, presents and disseminates real-time actionable knowledge with speed, ease and flexibility to improve insights and reduce cost of operations.

  • Ensure service quality and increase reliability with the ability to analyze all aspects of the customer behavior and interactions

    Ensure service quality and increase reliability with the ability to analyze all aspects of the customer behavior and interactions.

  • Leverage Pre-built surveys and customizable reports and dashboards to that you are strengthening customer releastionships. Intelligently synthesize customer feedback into graphical, understandable trends for integration into knowledge-base and immediate follow-up

    Leverage Pre-built surveys and customizable reports and dashboards to that you are strengthening customer releastionships. Intelligently synthesize customer feedback into graphical, understandable trends for integration into knowledge-base and immediate follow-up.


Oracle RightNow Analytics Cloud Service benefits
  • Decrease costs of development with pre-built reports and dashboards, extensive library of customizable charts and charting options
  • Improve agent satisfaction with the ability to create customized role-based reports with intuitive drag-and-drop graphical report design tool
  • Increase insights by identifying customers based upon previous interactions across channel including web, social contact center and mobile


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