Oracle RightNow Analytics Engage

Right Message, Right Person, Right Time

The new generation of consumers has come to expect a great customer experience when they interact with brands. Through closed-loop marketing and integrated analytics, Oracle RightNow Engage enhances the customer experience by leveraging a business toolset that delivers proactive, highly personalized communications, while providing businesses with real-time actionable insights into building loyalty and driving revenue.

  • Strengthen service quality and increase conversion rates with a new suite of dashboards and per-answer reports to relay all aspects of Knowledge Foundation performance in an actionable manner

    Strengthen service quality and increase conversion rates with a new suite of dashboards and per-answer reports to relay all aspects of Knowledge Foundation performance in an actionable manner.

  • Grows loyalty and advocacy through every interaction. Capture, learn and segment data based on customer behavior both predictive and gathered, for delivering timely and relevant communications

    Grows loyalty and advocacy through every interaction. Capture, learn and segment data based on customer behavior both predictive and gathered, for delivering timely and relevant communications.

  • Drive continuous improvement through programs that increases brand loyalty and service quality. Customer Feedback makes it easy to gather and act upon critical voice-of-the-customer insight in real time across web, social media, and contact centers

    Drive continuous improvement through programs that increases brand loyalty and service quality. Customer Feedback makes it easy to gather and act upon critical voice-of-the-customer insight in real time across web, social media, and contact centers.

  • Improve customer effort and net promoter scores by resolving inquires faster. Knowledge Foundation increases agent and customer productivity and satisfaction by presenting relevant and consistent knowledge across all channels of interactions

    Improve customer effort and net promoter scores by resolving inquires faster. Knowledge Foundation increases agent and customer productivity and satisfaction by presenting relevant and consistent knowledge across all channels of interactions.

Oracle RightNow Engage benefits
  • Create proactive, relevant communications based on complete knowledge of the customer and their history
  • Capture actionable voice of the customer insights across channels
  • Turn actionable insight into timely, informed, and effective business decisions
  • Optimize both the quality of the customer experience and the operational efficiency of multi-channel engagement
NZ Post Improves Customer Experience with Oracle RightNow
NZ Post Improves Customer Experience with Oracle RightNow

RightNowOracle RightNow helped New Zealand Post eliminate channel silos (phone, email, social, chat) and view the customer journey in a single environment


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