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Siebel Warranty Management—Resources

Oracle offers complete warranty management capabilities, including warranty administration, claims management, warranty settlements, supplier recovery, and business intelligence. Oracle's Siebel Warranty Management helps businesses solve the problems of manual processing with high processing costs and lengthy waiting times, fraudulent and/or duplicate claims, low recovery costs from suppliers, and visibility into defects for product quality improvements.

  • Customer Dashboard provides a snapshot of key customer attributes, installed services and products, and customer interactions

  • Contact Center agents to manage customer communications through one central location

  • iHelp provides contextual help anywhere in the application

  • Siebel includes over 250 charts as standard

  • Field Service Part Tracker view on mobile tablets

  • Public Sector eService Portal on mobile devices

  • Siebel eService for Public Sector provides a world-class citizen service portal

  • Siebel Account List View


 

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