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Use Oracle Service Logistics Cloud to order spare parts, manage trunk stock, and initiate customer billing for service activities, all while managing costs.
Connect your supply chain to your customer service and field service for a complete, end-to-end service solution.
Get the right part to the right place at the right time to perform the service. Properly invoice customers and records costs to help you drive profitability.
Resolve your customer's issues with effective and efficient field service.
Provide phenomenal customer care with a single point of contact for customer interaction.
Service agents must have an Oracle B2B Service Center license. This will enable users to order parts for a service request using the Oracle Service Logistics Cloud screens at no extra cost.
|Field Service Technicians||
Field service technicians must have an Oracle Field Service Cloud license. This will enable users to order parts, receive shipped parts, and debrief parts and labor at no extra cost. One hosted Oracle Integration Cloud environment is required for Oracle Field Service Cloud integration.
|Depot Repair Technicians||
Depot repair technicians must have an Oracle Supply Chain Execution Cloud license. This will enable users to execute and close out depot repair work orders at no extra cost.
|Parts Managers and Handlers||
Parts managers and handlers must have an Oracle Supply Chain Execution Cloud license. This will enable users to pick and ship parts for sales orders and internal material transfers for service parts.
|Field Service Coordinators/Administrators||
Field service coordinators/administrators must have an Oracle Order Management Cloud license. This will enable users to check part availability, as well as review and submit charges for invoicing. If no such role exists, an Oracle Order Management Cloud license is still required.
|Depot Repair Managers/Administrators||
Depot repair managers/administrators must have an Oracle Order Management Cloud license. This will enable users to manage returns and create depot repair work orders, as well as review and submit charges for invoicing.
|Service Contract Managers||
Service contract managers must have an Oracle Subscription Management Cloud license to manage service contracts.