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Today's Enterprise Service Solution for Tomorrow's Service Challenges

Use Oracle Service Logistics Cloud to order spare parts, manage trunk stock, and initiate customer billing for service activities, all while managing costs.

Service Logistics Cloud

Achieve a Complete, Enterprise-Wide Service Solution

Connect your supply chain to your customer service and field service for a complete, end-to-end service solution.

Optimize Parts Logistics and Drive Profitability

Get the right part to the right place at the right time to perform the service. Properly invoice customers and records costs to help you drive profitability.

Deliver Effective Field Service

Resolve your customer's issues with effective and efficient field service.

Provide a Single Face to Your Customer

Provide phenomenal customer care with a single point of contact for customer interaction.

Explore Service Logistics

Product Features

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Service Center

    Manage Service Issues

  • Easily track service requests for customers and partners, even as they traverse across multiple channels.
  • Utilize an Omnichannel Solution

  • Stay organized and manage all real-time channels in one location.
  • Leverage Knowledge Management

  • Provide the most relevant answers to agents from all sources across global organizations.

See more information on Oracle Service Cloud.

Service Center

Field Service

    Route and Schedule

  • Improve service using a time-based, predictive, self-learning routing engine powered by patented technology.
  • Manage, Dispatch, and Locate Workforce

  • Manage field service compliance, dispatch mobile workers timely and efficiently, and proactively react to changes in the field with the real-time location of each mobile worker.
  • Go Mobile

  • Equip the field with a highly configurable solution that increases worker productivity and provides real-time updates to the back office and peers.
  • Collaborate with the Field

  • Give employees the ability to accept inventory transfers, job assignments, and share location information with the click of a button.

See more information on Oracle Field Service Cloud.

Field Service

Optimized Parts Logistics

    Order Parts

  • Easily check availability and order a service part from within a service request.
  • Fulfill Part Orders

  • Ensure the right part is sent to the right place quickly to resolve your customer's issue.
  • Manage Trunk Stock

  • Enable field service technicians to easily order, receive, transfer, and reserve parts for their trunk stock, ensuring they always have the right parts to perform their work.
  • Initiate Returns

  • Initiate customer returns while within a service request.
Optimized Parts Logistics

Service Debrief

    Review Charges

  • Properly review charges for parts, labor, and expenses incurred while performing the service.
  • Adjust Charges

  • Easily make any necessary corrections and/or updates to charges for parts, labor, and expenses, ensuring accurate billing along with proper cost recording and asset updates.
Service Debrief

Cost Capture and Billing Initiation

    Initiate Customer Billing

  • Submit reviewed charges to billing in order to receive timely payment for services rendered.
  • Capture Service Costs

  • Ensure service costs are properly captured and recorded, then analyze costs and drive profitability improvements in your service business.
Cost Capture and Billing Initiation
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To take full advantage of the Oracle Service Logistics Cloud functionality, users need to be properly licensed based on their role.

Role License Needed
Service Agents

Service agents must have an Oracle Service Cloud license. This will enable users to order parts for a service request using the Oracle Service Logistics Cloud screens at no extra cost.

Service Technicians

Service technicians must have an Oracle Field Service Cloud license. This will enable users to order parts, receive shipped parts, and debrief parts and labor at no extra cost. One hosted Oracle Integration Cloud environment is required for Oracle Field Service Cloud integration.

Parts Managers and Handlers

Parts managers and handlers must have an Oracle Supply Chain Execution Cloud license. This will enable users to pick and ship parts for sales orders and internal material transfers for service parts.

Field Service Coordinators/Administrators

Field service coordinators/administrators must have an Oracle Order Management Cloud license. This will enable users to check part availability, as well as review and submit charges for invoicing. If no such role exists, an Oracle Order Management Cloud license is still required.

Service Contract Managers

Service contract managers must have an Oracle Subscription Management Cloud license to author service contracts.