PAYBACK achieves maximum data security and efficiency with Oracle

PAYBACK meets highest standards of data security and achieves efficiency gains of up to 30% with Oracle Engineered Systems.

PAYBACK is a bonus program for consumers in Germany and is internationally represented in Poland, India, Mexico, Italy, and Austria. PAYBACK therefore manages customer data especially related to offline and online shopping, and its business model largely relies on customers’ trust in the technology being used.

Data security is a huge success factor for the company. PAYBACK’s growth and ongoing internationalization also call for a continuous optimization of workflows to boost efficiency. In light of this, PAYBACK decided to relocate its IT infrastructure and all of its data inventories from a datacenter in Frankfurt am Main to two new datacenters in Munich and Nuremberg.


Thanks to the optimum support from Oracle Advanced Customer Services, we were able to move our Oracle Exadata infrastructure and PAYBACK data inventories quickly and securely to our new datacenters. After a comprehensive knowledge transfer, we now administer the machines ourselves. The efficiency gains are impressive.

Thomas RiedelTeamlead Data Management, PAYBACK GmbH

Desafíos empresariales

  • Guarantee that the European General Data Protection Regulation’s (GDPR) data security standards are met permanently and under all circumstances at the new datacenters
  • Ensure seamless business operations while relocating two Oracle Exadata Database Machine Half Racks from the existing datacenter to two new locations
  • Prevent any risk of data loss, exposure, or unauthorized access both during the relocation process and after the start of operations at the datacenters
  • Leverage in-house personnel instead of hiring an external provider to manage IT resources at the new datacenters to reduce reaction and run times, increase flexibility, and boost efficiency on all IT projects
  • Increase the expertise of existing competent IT staff so they could drive all data management

We decided to relocate our Oracle Exadata because we weren’t able to fully leverage its enormous potential. We were not, however, willing to do without the powerful Oracle Exadata Database Machine, or our trustful partnership with and competent support from Oracle.

Thomas RiedelTeamlead Data Management, PAYBACK GmbH


  • Continued to meet all the GDPR statutory obligations around the protection of personal data and data security within the new datacenters, while also effortlessly complying with PAYBACK’s highest in-house security standards
  • Relocated PAYBACK’s Oracle Exadata infrastructure to new datacenters, and gained full administration—significantly increasing flexibility and citing efficiency gains of 30% with regard to administration, maintenance, and support
  • Increased agility by optimally leveraging the capabilities of Oracle Exadata Database Machine such as rebooting a machine after maintenance within a few minutes instead of several hours, and patching a machine within 8 hours—which previously required around 35 hours, inclusive of preparations and liaison with external service providers
  • Gained the ability to set up virtual machines within one day versus several weeks, empowering developers with much faster access to the required infrastructure
  • Erased all sensitive data from each of the two Oracle Exadata Database Machines prior to their separate transportation by using the machines as redundant systems, completely ruling out the risks relating to data security and integrity during transport
  • Achieved a smooth relocation and caused no disruption to ongoing business operations through meticulous planning and organization by Oracle Advanced Customer Services—allowing Oracle ACS and PAYBACK to recommission the Oracle Exadata machines in only 14 days instead of the foreseen 3 weeks 
  • Ensured a comprehensive transfer of knowledge by Oracle Advanced Customer Services to PAYBACK’s database administrators, enabling them to successfully take over the Oracle Exadata infrastructure immediately after the new installation without any further training
Publicado:November 20, 2018