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Virtually any industry is transitioning to a service-oriented business model, including subscription-based models. Organizations are facing operational challenges in their service transformation journey. There is the need for a multidisciplinary approach for a new service operating model to be successful. Oracle’s anything as a service enables all business processes for a service operating model in a holistic way through specialized capabilities.
Increase revenues by enabling new service-oriented business models, including subscriptions. Provide the best, flexible price and conditions at any time for each customer for potentially complex bundles.
Engage customers with an excellent experience to improve usage and consumption. Shape customer intimacy, to simplify relationships, prevent churn, and increase retention and renewals.
Optimize and streamline service operations, from planning and logistics to execution. Optimize cost of service to preserve and improve margins. Increase asset uptime through predictive maintenance, reduce cost of quality, and increase field service productivity.
Reduce operation costs, automating invoicing processes for recurrent revenue streams based on usage and consumption. Provide a real-time view of financial and operational KPIs to constantly check the profitability of the business model.
Improve profitability through automated monitoring and alerting of assets. Gain real-time visibility into asset health and utilization, and predict future events.
Differentiate your brand by developing lasting, profitable relationships with unified web, social, and contact center experiences.
Get closer to your customers with recurring relationships. Deliver new business models such as product as a service. Generate new revenue streams from your goods and services.
Handle orders in a multichannel environment with a central order hub. Execute order capture, pricing, configuration, and fulfillment across the entire quote-to-cash process with direct order entry.
Oracle Configure Price Quote (CPQ) guides customers through a step-by-step process of entering a correctly configured and fully detailed purchase order.
Oracle Fusion Cloud Enterprise Performance Management (EPM) helps you model and plan across finance, HR, supply chain, and sales, streamline the financial close process, and drive better decisions.
Business models are being augmented and sometimes upended as companies across industries embrace the as-a-service model. Their goal: Develop more predictable revenue streams and deeper, ongoing customer relationships.
Many consumers, as well as businesses, are no longer looking to own products and take on the ongoing costs and responsibilities they entail. Instead they want to buy the capabilities of that product as needed.
The turn of the millennium brought with it a new and interesting trend that can no longer be dismissed as a fad: the increasing proclivity of people to rent, as opposed to own. This might sound like a simple attitudinal change, but it is actually an epochal change that has begun to alter the way commerce is done fundamentally.