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Earn your guests’ loyalty with flawless operations from lobby to back office. Oracle Hospitality technology connects event sales, guest rooms, management, and POS—delivering the integrations you need to create exceptional experiences through OPERA Cloud.
Grow brand and property awareness through the execution of local, regional, and global marketing campaigns. Promote services across hotel website, GDSs, OTAs, search engines, and travel agencies. Market and sell meeting and event spaces and grow group business.
Build an intuitive website to simplify shopping for rooms. Allow shopping through OTAs and other third-party distribution channels. Make it easy to shop for meeting and event spaces. Maximize ROI with individualized marketing campaigns.
Increase revenue and occupancy with targeted offers, upselling opportunities, and smart pricing. Accelerate sales for group business, meetings, and events by making the booking process more efficient.
Check in guests, assign rooms, and check out guests. Oversee room service, housekeeping, and maintenance activities. Manage food and beverage, retail, and other on-property amenities. Use technology to provide contactless experiences, ensure service consistency, and enhance employee productivity.
Securely process cash, credit-card, and electronic payments for lodging, food and beverage, retail, and other services. Allow payments on mobile devices and fixed workstations.
Provide guests with a menu of options to view folios and bills, and settle them conveniently. Manage receivables across your enterprise. Deliver tailored communications to guests, with their stay details and personalized messaging, after payment. Understand spend and consumption trends.
Monitor and manage engagement with guests on social media and address their concerns. Send and record surveys of guests following their stay, update customer preferences, and nurture loyalty through recognition and rewards.
What hoteliers need are secure, reliable, mobile-enabled, scalable, high-performance applications and infrastructure. They’re essential to accelerate growth, speed time to market for new services and properties, and empower staff to deliver exceptional guest experiences.