Oracle Utilities Opower Energy Efficiency

A totally reimagined HER

Opower HERs have a bold, modern design with new layouts, more color, and new energy insights. Our reports have evolved into infographics or posters that could look right at home displayed on the customer’s refrigerator.

A focus on digital interactions

Every Opower HER invites customers to a new kind of relationship, one that’s easy, digital, and delightful. Our HERs are designed to spark positive emotion and lead disengaged customers to engage digitally.

Energy insights for all

Paper and digital reports keep the experience fresh with a library of personalized insights. Our reports cover the wide range of options available to customers (whether owners or renters), including those with or without smart meters, those who are on variable rates or who may have electric vehicles (EVs), or solar. Reports are also generated for those who may need energy assistance.

High bill alerts

Opower identifies customers trending toward high bills, and automatically sends them high bill alerts with personalized energy insights, energy efficiency tips, and program promotions to help them save.

Weekly energy updates

Powered by smart-meter data, the Opower weekly updates provide additional usage insights such as day-by-day energy consumption, helping customers answer billing questions themselves without having the need to contact the call center.

Home energy audit

Leverages discrete energy-use data and insights through a brief, intuitive survey that provides personalized breakdowns of how customers use energy, as well as ways they can save. 80% of customers who start an Opower audit complete it.

Bite-sized home energy audit

Included as a module in eHERs, this home energy audit type spurs customer engagement—posing a single question that directs customers to a web page, where more questions or targeted offers enable deeper personalization.