Diebold Nixdorf integrates HR across 61 countries with Oracle Cloud

The global finance technology leader uses Oracle Fusion Cloud HCM to overcome post-merger HR challenges.


When you are making a significant investment, I believe your voice should be heard. I appreciate that relationship with Oracle.

Tiffanie LewisVice President, HR Technology and Service Solutions, Diebold Nixdorf

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Business challenges

In 2016, Ohio-based Diebold acquired Wincor Nixdorf, a retail banking hardware, software, and services provider based in Germany. The merger resulted in two core HR systems—Oracle E-Business Suite and SAP. The company lacked efficient, effective access to data, which led to increased complexity and compliance risk, as well as manual, time-intensive, and inconsistent processes.

The merged company, Diebold Nixdorf, sought to cut costs and streamline HR. At the same time, the business saw an opportunity to transform HR with a move to the cloud.

Oracle provided Diebold Nixdorf an HR system that is global, connected, standard, and simpler.

Tiffanie LewisVice President, HR Technology and Service Solutions, Diebold Nixdorf

Why Diebold Nixdorf chose Oracle

When compared with other vendors, Oracle Cloud HCM performed better during a proof of concept. Diebold Nixdorf selected Oracle Fusion Cloud HCM because it is a single, integrated, cloud-based system that could streamline and integrate HR across 61 countries.

Diebold Nixdorf selected Oracle Cloud HCM because it would allow the company to integrate HR processes across the company in a complex, multinational environment.


Moving to Oracle Cloud HCM allowed Diebold Nixdorf to overcome the HR challenges it faced post-merger and gain a single, integrated core HR and talent suite across 61 countries. It now has key insights into its workforce—something it previously lacked. Also, the company can better manage compliance regulations, including strict GDPR regulations in Europe.

The business also added self-service for employees and managers, which reduced manual processes and improved the employee experience. And using HR Help Desk, HR can now handle employee service requests faster, use the related data to improve service, or adjust resources to better meet employee needs.

Moving to a cloud-based solution also made the company more agile and gives it the freedom to innovate.


Diebold Nixdorf worked with Accenture to accelerate a multiyear digital and cloud transformation program, which includes streamlining its HR system. Working with Accenture, Diebold Nixdorf implemented its three-year roadmap in just 12 months. “That would not have been possible without Accenture and the power and resources they brought to the project,” says Tiffanie Lewis.

Published:May 16, 2022

About the customer

Diebold Nixdorf specializes in the sale, manufacture, installation, and service of self-service transaction systems, point-of-sale terminals, physical security products, plus software and related services for global financial, retail, and commercial markets. The company partners with the majority of the world’s top 100 financial institutions and the top 25 global retailers.