Oracle Customer Success — St. John Ambulance Western Australia

St. John Ambulance Western Australia

St John Ambulance Western Australia Halves Reporting Time with Oracle EPM Cloud

Share
 

By using a flexible and intuitive Oracle Planning and Budgeting Cloud Service, we halved month-end closure time and increased forecasting efficiency. The complete visibility we gained into financial performance also boosted user confidence and provided our executives with valuable insight.

— Antony Smithson, Finance and Administration Director, St John Ambulance Western Australia

St John Ambulance Western Australia Halves Month-End Closures Time, Improves Forecasting Efficiency, and Enhances User Satisfaction 

St John Ambulance Western Australia (St John) is an Australian non-profit organization that provides a world class ambulance service and first aid services to the Western Australian community. It generates funding through the provision of ambulance, first aid training, and allied health services. St John is leading, educating, and evolving the way front line health services are delivered in Western Australia’s community every day. Through innovations in training, logistics, technology, and community involvement, St John’s aim is to be a world leader in community healthcare for the benefit of all Western Australians, and for the service of humanity.
 
To increase budget forecasting efficiency and aid the sustainability of the organization, St John wanted to improve system performance and gain insight into the financial status of the fee-earning and funded areas of its business.
 
 
 
Challenges
  • Increase visibility into the financial performance of multiple business units—including metro ambulance, country ambulance, first aid training, and health services—and provide insight into the funding status of each unit, as fee-earning, contracted services, and funded by charitable contribution   
  • Enhance user satisfaction by migrating to a highly available planning cloud platform to support efficient month-end closures 
  • Support possible future rollout to 100 volunteer sub-centers by enabling users in the regional areas to easily access data via the cloud platform and create faster financial reports
Results
  • Halved time to create month-end reports—from 10 days to 5 days—and enabled finance staff to focus on strategic tasks, such as analyzing the performance of ambulance services, by automating the complex calculation of financial data across all business units and ensuring data accuracy thanks to Oracle Planning and Budgeting Cloud Service
  • Improved forecasting efficiency—just half a day instead of one week— and enabled users in regional areas to work offline and easily upload planning data
  • Provided board members and executives with insight into the performance of each business unit and ensured better funding allocation across the organization by using a rolling forecast capability to easily assess the cost of drivers and the impact to the organization based on multiple scenarios, such as government contract income versus ambulance fees   
  • Boosted team morale and satisfaction by building a flexible and reliable financial model with Oracle Planning and Budgeting Cloud Service, enabling users to confidently access data without downtime and complete a planning task in a familiar user interface via a mobile device
  • Reduced IT costs by gaining automatic system upgrades and cutting annual support requirement 
  • Increased user self-sufficiency by deploying an intuitive Oracle Planning and Budgeting Cloud Service and allowing finance staff members to easily troubleshoot application issues with online help and guided navigation capabilities instead of relying on IT support
  • Supported better budget forecasting by seamlessly feeding employee data from the HR systems into Oracle Planning and Budgeting Cloud Service and enabling the organization to perform accurate headcount analysis and enhance control over labor costs 
  • Made it easier to adopt the new planning and reporting model across 100 volunteer sub-centers in the future by moving to Oracle Planning and Budgeting Cloud Service rather than using an on-premises legacy solution

 

We opted for Oracle Planning and Budgeting Cloud Service because of its powerful modelling functionalities, intuitive user interface, and local support availability. Oracle’s strategic direction also aligned with ours, so it made sense to go with Oracle.

— Antony Smithson, Finance and Administration Director, St John Ambulance Western Australia

Execution

St John spent approximately six months developing the new financial model with Oracle Planning and Budgeting Cloud Service. After Oracle provided the single sign-on, St John’s finance users successfully installed the system without IT involvement. The new platform went live before the next budgeting cycle and was within budget.
 
“To ensure a smooth implementation, it is important to involve business users and understand their requirements. This makes the transition to the cloud service very easy and trouble free,” Smithson said

About St. John Ambulance Western Australia

Headquarters

 
Perth, Australia

Employees

 
1500

Annual Revenue

 
US$225 million
An integral part of the community for more than 120 years, St John is a nonprofit organization that operates the state ambulance service and four primary health superclinics, delivering pre-hospital care to 1,700 people daily, and provides first-aid training to over 317,000 students each year. St John’s staff includes paramedics, patient-transport officers, first aid trainers, communications officers, and administration staff, as well as 8,000 volunteers who donate more than 3.75 million hours to the community.
 

Partners

St John previously engaged Oracle Partner, DXC Red Rock (formally M-Power Solutions) to manage its legacy Oracle Hyperion. It decided to use DXC Red Rock again for the migration project to Oracle Planning and Budgeting Cloud Service. DXC Red Rock provided technical support and collaborated with St John and Oracle throughout the implementation.
 
“DXC Red Rock was completely involved and deeply invested in every aspect of the project. The team made every effort to ensure that Oracle Planning and Budgeting Cloud Service was the right solution for us,” Smithson said.
Published:  Aug 09, 2017