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Oracle Customer Success — University of Melbourne

University of Melbourne

University of Melbourne Gains Efficiency to Manage 3,300 File Transfers Weekly, Increases Business Agility, and Enables Seamless Operation

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By adopting a simple and easy to use Oracle Managed File Transfer 12c, we gained visibility into file transfer status and the ability to efficiently manage 3,300 transfers weekly. We can also configure the system 5x faster, increasing our business agility and ensuring seamless operations.

— Tommy Hoeglund, Systems Integration Manager, University of Melbourne

Founded in 1853, the University of Melbourne is Australia’s number one research university and consistently ranked among the world’s top 50 in the prestigious Times Higher Education World University Rankings. With a 160-year history as a public-spirited institution, the university makes distinctive contributions to society through research, teaching and learning, and engagement. The university has seven campuses spread across Melbourne’s city center and the rural areas of the state of Victoria. To sustain its eminent position in the higher education sector, the University of Melbourne aims to focus on best practice and improved service by providing students with the latest technology and tools and allowing them to unlock their ability.
 
Challenges
  • Deploy a simple and reliable file transfer system that integrates with the university’s existing Oracle stack, such as Oracle E-Business Suite and Oracle SOA Suite, and improve efficiency to monitor and manage large volumes of file transfers weekly—including student records, enrollments, and financial data
  • Minimize delays for university operations by gaining visibility into file transfers, such as identifying errors in the source or the target systems, and enable integration and application support teams to share ownership of incidents and resolve issues timely
  • Enable developers to easily configure the file transfer system without a full development cycle and reduce costs
Results
  • Enabled the university to efficiently manage 3,300 weekly file transfers—such as course enrollments and payment information—across 20 target systems and 35 source systems by integrating Oracle Managed File Transfer 12c with existing Oracle product suite and solutions from external partners, such as banks, Travelex, and Unisuper
  • Increased business agility by running Oracle Managed File Transfer 12c with Oracle WebLogic Server and Oracle SOA Suite and enabling the university to rapidly configure transfers in one day instead of taking one week with the cumbersome in-house system
  • Minimized disruption to university operations by deploying a reliable Oracle Managed File Transfer 12c to ensure high availability and eliminate frequent outages previously experienced with the legacy system
  • Reduced business risk by enabling the university to automatically download and transfer files from banks to the student management system and to minimize delay for processing student payment information before the daily cut off time
  • Gained ability to share ownership of incidents across support teams and resolve issues faster by providing end-to-end auditability into each transfer, such as file name, partner name, and transfer status, via dashboard instead of emails, enabling support staff to easily diagnose errors in the source or target endpoints and resubmit lost files as required
  • Enhanced data accuracy and supported expansion to other departments by improving the reliability and stability of file transfers with Oracle Managed File Transfer 12c, giving confidence to users to adopt the new system instead of by-passing the platform
  • Cut operating and maintenance costs by deploying Oracle Managed File Transfer 12c on the same Oracle infrastructure, including Oracle SOA Suite, Oracle WebLogic Server, and Oracle Exadata Database Machine, maximizing the benefits of the Oracle investment

 

“We selected Oracle Managed File Transfer 12c because of Oracle’s reputation in delivering enterprise solutions and seamless integration with our existing Oracle footprint. It is also simple and easy to use, and provides great visibility into file delivery status.

— Tommy Hoeglund, Systems Integration Manager, University of Melbourne

Execution

The University of Melbourne completed the project to replace its in-house file transfer system with Oracle Managed File Transfer 12c in approximately six months. The university was the first organization in the higher education sector and the second customer across all industries in Australia to adopt Oracle Managed File Transfer 12c.

About University of Melbourne

Headquarters

 
Melbourne, Australia

Employees

 
6,500

Annual Revenue

 
$1 to $5 Billion
Published:  Aug 04, 2016