Customer service is constantly changing. Customers expect customer service to be automated and smart. They want it to anticipate problems and fix them without their involvement. Prepare for that future with Oracle’s B2C service solution. Transform from predictive to automated service. Leverage automation and AI to help agents complete repetitive, predictable tasks. Empower super agent enthusiasts to provide expert and empathic service experiences.
In the Experience Economy, journeys are nonlinear, the customer is the innovator, and experience defines value. The world has shifted to become even more focused on digital with more real-time, and more innovative service experiences. Customers must now offer service anytime and anywhere, automate and energize teams, and simplify the human side of service.
Seamlessly connect all service touchpoints—digital channels, contact centers, and field interactions—throughout the CX journey.
Offer customers infinite choices to engage with you—anywhere they want, any way they want.
Give the one, correct answer through best-of-bread knowledge management or Intelligent Advisor.
Predict, improve, and augment the customer experience using automation and intelligence.
Oracle Field Service Cloud is built on time-based, self-learning, and predictive technology, enabling you to solve business problems while empowering your field service organization. This configurable and scalable solution supports your users with accuracy, context, and intelligence.
The 104-year-old Elgin Sweeper Company stays competitive with Oracle CX Cloud.
Hear city management explain how they are adding innovative new channels for their 311 contact center.
Hear how this telecommunications company is using Oracle Field Service Cloud to increase efficiency and improve its customer favorability rating.
Learn how D+M Group used Oracle Service Cloud to transform customer service and change its entire business.
Western Digital explains how customer service is a differentiator for the business and how service is offered the way customers want it.
Learn how the City of Fort Wayne created better citizen experiences while integrating with more than 23 departments.
Personalised service and automated decisioning - Building agility for financial institutions in the face of change.
Student Engagement: Improving Student Engagement with Conversational Interfaces.
Scaling up your customer service capabilities with conversational interfaces – along with Ronald Prasad, COO, Vodafone Fiji.
For additional pricing information, contact us.