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Your Evolution: Moving from Siebel to Oracle CX
As a Siebel customer you have come face-to-face with a new iteration of the cloud era, one where customers’ expectations and behaviors are rapidly changing. Adapting is no longer enough; you must evolve your customer experience solutions to continuously align to this new world. How? By migrating to the best cloud-based CX platform—one that continues to support your strategic Siebel roadmap.
Is it time for your organization to move from Siebel to Oracle CX? Answer these four questions to find out.
Your CX Evolution
Oracle CX
Welcome to the Experience Economy, a time where the experience you provide to your customer is more important than the products or services you sell. Consumers today demand seamless experiences, catered to how and when they chose to interact. And their demands constantly change, something which causes issues for Seibel users whose processes and systems have not been built to handle the speed of change.
But the news is not all bad. Siebel customers that move to Oracle CX can maintain all of their strategic roadmaps, but get out of the IT business and focus on what matters today—obtaining and retaining customers. So whether you are looking to shift off of Siebel gradually, leverage Siebel as part of a hybrid, best-of-breed solution, or fully modernize off the Siebel footprint, cloud-based Oracle CX offers the roadmap you need to support your customized evolution. Oracle CX is the Siebel evolution catalyst to help organizations modernize marketing, strengthen sales, and bridge service.
CX Marketing
Modernize marketing beyond traditional opportunities:
- Modernize messaging with real time intelligence
- Modernize insights to close deals faster
- Modernize quality advocates
- Modernize conversations with relevant outreach
- Modernize conversion rates
- Modernize content collaboration
CX Sales
Strengthen sales core to boost revenue:
- Strengthen plan accuracy
- Strengthen forecasting and veracity
- Strengthen territory coverage
- Strengthen onboarding & retain top talent
- Strengthen and streamline quoting
- Strengthen selling time
CX Service
Bridge chasm between service factions to deliver enhanced interactions:
- Bridge and extend service reach
- Bridge front-end and back-end processes
- Bridge customer self-service requests
- Bridge insights on the go
- Bridge resources to ensure compliance
- Bridge field and call center empowerment
CX Field Service
Connect work locations, customers and technicians to increase productivity and customer satisfaction:
- Connect work locations with optimal routes and schedules that maximize daily job completion
- Connect technicians in the field with streamlined mobile collaboration
- Connect customers with proactive communication to provide a better experience
- Connect field technicians with the knowledge required to efficiently resolve customer issues
How Does Your CX Stack Up?
Take this one-minute assessment to find out how your experiences compare to your peers. Assess your current proficiency and how well your CX is prepared for the future.
Customer Successes
Learn how companies are using Oracle CX to transform their businesses and engage customers in new and better ways.
Mack Trucks
Director of Marketing Communications Neil Tolbert explains how Oracle Marketing Cloud transformed the company’s marketing function while documenting its contribution to sales.
Freddie Mac
Senior Manager Digital Strategy Jessica Gessner explains how Oracle CX Cloud empowered their teams to intelligently assess diverse consumer data points and solidify relationships.
Digital Transformation of Customer Experience Management: The Role of Cloud Technology
Join Oracle Director of Product Management, Austin Miller, and Aberdeen Analyst, Omer Minkara, in this on-demand webinar and discover how digital transformation influences customer experience programs.
