Contactless experiences are now essential for every hotel. Not only do they improve health safety, they’re the keys to giving guests the freedom and control they desire. Exceed expectations and feature contactless across the guest journey.
These web pages offer easy-to-follow guidance to tap OPERA Property Management and MICROS Simphony Point of Sale—as well as our vast partner network—to deliver not only safer but better guest experiences.
We’ve highlighted six main touchpoints that hotel guests experience during their stay. For each, we’ve listed how Oracle can reduce unnecessary contact and increase guest satisfaction.
Hotel booking has always been a contactless activity, but you can minimize guest interaction with staff at the property by allowing prepayment of reservations and by offering upsells on your digital marketing channels.
OPERA PMS has many features that can help execute a speedy, low-touch check-in. They can be used alone or extended with our partner integrations.
Mobile access. Curbside check-in. Guest kiosks. Tablets and guest devices. We provide numerous options to streamline guest check-in.
Use the right tools to engage guests throughout their stay but limit physical contact whenever possible.
Express checkout, TV-remote checkout, and hotel- and third-party apps can make it easy for guests to pay and leave at their convenience without stopping at the front desk.
Improve communications with guests, whether it’s extending a simple thank you, asking for feedback, or inquiring about health and safety concerns.