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Inspire front-desk agents to elevate the guest experience at check-in

Oracle’s Nor1 CheckIn Merchandising creates compelling upsell offers for room and non-room inventory for every hotel guest, regardless of booking channel or availability of contact data. Agents can view dynamically priced offers in real time, allowing hotels to maximize revenue growth.

Nor1 CheckIn Merchandising
Add value, not time, to the check-in process

Add value, not time, to the check-in process

  • Present offers to agents based on real-time availability of inventory
  • View concise descriptions of room, attribute, product, or service offer – including pricing – with just one click
  • Indicate guest acceptance of offer with one additional click
  • Complete check-in process in fully integrated OPERA PMS
  • Eliminate paper lists and spreadsheets, and time-wasting tasks such as looking up available rooms and chasing management approval

Benefits of CheckIn Merchandising

Delight guests

Delight guests

Demonstrate that you know what they want by producing relevant, engaging offers using machine-learning technology

Bolster staff confidence

Bolster staff confidence

Allow front-desk agents to confidently make offers, knowing they’ll make guest stays special

Drive upselling with AI

Drive upselling with AI

Let Nor1’s PRiME select, price, and present offers while you focus on revenue-growing strategies

Empower your agents to create exceptional service

With one click and an intuitive, easy-to-use interface, hotel staff can see what offers are relevant and available for each guest. Staff can provide seamless and meaningful experiences without manual awkward processes for an interaction that is satisfying to both guests and staff.

The power of applied artificial intelligence

Like all Nor1 products, CheckIn Merchandising uses machine-learning technology to present offers with the highest probably of conversion. Our business-intelligence tool is built into the application, enabling management to understand revenue performance by offer and by agent with full transparency into the data.

Ongoing training and coaching

Hotel staff and management have full access to Nor1’s online, on-demand training portal. And it’s completely free. Keep all appropriate staff, regardless of position, trained and updated, and bring new staff onboard during their first shift.

The Oracle Hospitality team is here to help.
 

Talk with Sales

1300-366-386
 

Contact Technical Support

1-800-937-2211 (US)All Other Countries
 

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