Oracle Utilities

Oracle Utilities
Lay the Foundation for Innovation

Utilities increasingly need to adapt to disruption while at the same time providing safe and reliable service. Dual innovation is key to success.

 

Oracle customers and executives discuss cloud-driven transformation.

Can You Deliver Performance Excellence?

Develop Strategic, Efficient Processes

The key to achieving operational excellence lies in adopting the technologies that enable utilities to deliver reliable, secure, and scalable technologies and processes that deliver results for your customers.

Utilities Overview Infographic
62%

Utilities that have a data analytics skills gap

Data analytics skills gap
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50%

Utilities using smart grid data to increase customer satisfaction

Smart Grid Data
Smart Grid Data icon
20%

Utilities’ self-rating of A+ for getting information to the people who need it

Utilities A+ self rating
Utilities A+ self rating icon
Utilities prepared for data influx
17%

Utilities that are completely prepared for the data influx

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Utilities Industry Segments


In the Spotlight

Study: On Cloud Now: Cloud Technologies for Utilities

Survey

An Oracle Utilities Study

A recent survey of 100 North American executives shows that utilities are embracing the cloud.

E-Book: Transforming Complex Data into Business Value

EBook

Utilities Focus on Analytics

Data analysis provides a base for planning, process, and strategic decision-making.

Measurement and Verification Reports for Energy Efficiency

Resources

Measurement and Verification Reports for Energy Efficiency
Proven Energy Savings

Gain confidence in our results from more than 75 independent evaluations.

Oracle Opower Enables ComEd to Reduce Its Carbon Footprint

 

SEWA Reduces Environmental Impact with Oracle Customer Care and Billing System

Oracle Utilities Customer Care and Billing helps us to drive sustainability and make life easier for the population of Sharjah. Our customers can now receive and pay regular bills online, eliminating paper use and the need to travel to dedicated payment counters.

— H.E. Dr. Rashid Alleem, Chairman, Sharjah Electricity & Water Authority (SEWA)

ESB Networks Powers Up Ireland’s Homes, Businesses and Critical Infrastructure with Oracle

Oracle’s system allows us to have a real-time visualisation of the status of the entire electricity network. The interconnectivity of the NMS allows us to quickly roll-out updates to users as conditions change. This is really valuable during storms which can impact on electricity supplies to large numbers of premises.

— Marguerite Sayers, Managing Director, ESB Networks

SEWA Drives Customer Care with Oracle Utilities

 

How Mercury Energy Accomplished the Impossible: Increased Brand Value and Reduced Customer Churn — All While Cutting Customer Service Costs

At the end of the day, you cannot survive without your customer liking you and advocating for you, whether you’re a regulated utility or in a competitive market, and that’s what it’s about.

— James Munro, General Manager, Mercury Energy

How does Glendale cut peak demand by 6% with 85% customer satisfaction? By turning AMI data into actionable insights.

At Glendale, we’re committed to empowering our customers with the information and tools they need to save energy and money.

— Steve Zurn, General Manager, Glendale Water & Power

Delivering on the Smart Grid Promise: How Exelon Utilities Create Value for Every Customer with Dynamic Pricing

BGE is committed to engaging customers in energy efficiency, behavioral, and demand response programs like BGE Smart Energy Rewards® that help customers save energy and money.

— America Lesh, Baltimore Gas & Electric

Oracle Cloud Helps Utilities Make Better, Faster Business Decisions

As a leading systems integrator and Oracle PartnerNetwork member, we worked closely with the Oracle Utilities team on co-development activities for Oracle Utilities Analytics. This solution can enable utilities around the world to leverage robust analytics capabilities and gain immediate access to valuable insight. Drawing on Cognizant’s extensive global experience and expertise in implementing Oracle Business Intelligence and working with Oracle Cloud, we are continuing to develop new implementation resources for Oracle Utilities Analytics Cloud Service for utilities worldwide.

— John Gustafson, Vice President, Energy and Utilities at Cognizant

Tucson Electric Power Reduces Average Call Handling Time with Upgraded Oracle Utilities Customer Care and Billing System

We wanted to implement a solution that would improve security for sensitive data, automate manual business processes, and decrease system maintenance costs. We partnered with Cognizant and Origin Consulting to upgrade to Oracle Utilities Customer Care and Billing 2.4 because it meets all our goals and more.

— Ramon Vazquez, IT Customer Applications Supervisor, Tucson Electric Power

UTE Enables New Product Development and Facilitates Contact with Customers Through New Communication Channels

Thanks to its flexibility, versatility, and high level of parameterization, Oracle solutions, including Oracle Utilities Customer Care and Billing, and Oracle Business Intelligence Suite, Enterprise Edition, have helped UTE quickly meet both government and business requirements that we could not have addressed with our legacy system.

— Silvia Emaldi, Resources Manager, UTE

Oracle Opower Enables ComEd to Reduce Its Carbon Footprint
SEWA Reduces Environmental Impact with Oracle Customer Care and Billing System
ESB Networks Powers Up Ireland’s Homes, Businesses and Critical Infrastructure with Oracle
SEWA Drives Customer Care with Oracle Utilities
How Mercury Energy Accomplished the Impossible: Increased Brand Value and Reduced Customer Churn — All While Cutting Customer Service Costs
How does Glendale cut peak demand by 6% with 85% customer satisfaction? By turning AMI data into actionable insights.
Delivering on the Smart Grid Promise: How Exelon Utilities Create Value for Every Customer with Dynamic Pricing
Oracle Cloud Helps Utilities Make Better, Faster Business Decisions
Tucson Electric Power Reduces Average Call Handling Time with Upgraded Oracle Utilities Customer Care and Billing System
UTE Enables New Product Development and Facilitates Contact with Customers Through New Communication Channels

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