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Predict customer service needs and deliver automated, tailored service anytime, anywhere to elevate your customer experience to the next level. Connect our industry-leading digital service automation tools and seamlessly route requests between a bot and human agent quickly, providing the right answers and personalized service. Deploy faster using new native integrations across marketing and sales, as well as back-office applications, such as billing, inventory, and shipping. Solve complex customer issues using our AI-powered digital assistant and offer intelligent advice and tailored knowledge with quick access to the right answers in the moment of need.
Configure, deploy, and integrate Oracle Digital Assistant quickly, easily, and seamlessly to access existing Oracle Knowledge Management articles and Oracle Intelligent Advisor advice—with no additional coding. Deploy digital service automation in a matter of weeks leveraging new integration enhancements to Digital Assistant, Knowledge Management, and Intelligent Advisor that make them easier to implement for a faster time to value.
With our prebuilt integrations, you can:
Oracle Digital Assistant connects skills from across your organization to resolve complex issues using chatbots that are focused on a range of tasks across CX, HR, finance, inventory, and supply chain. Use Oracle Digital Assistant to automatically route requests to the correct bot and provide a seamless and connected flow for the customer. Regardless of the application from which the answer is sourced, customers can use one digital assistant to track inventory, submit time cards, create expense reports, and more.
Automatically guide customers from a digital assistant to a live agent—when necessary—to ensure the customer’s experiences are seamless and consistent. Oracle Digital Assistant automatically transfers escalated requests to live agents for faster case resolution. No information is lost in the transition because all interactions show within the conversation history in Oracle Digital Assistant. With Oracle Digital Assistant, your live agent can instantly access all the information and account history on your customer, in one place.
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