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Intelligent B2C service

Welcome to your stressless service resource center

Serving others is stressful if the tools meant to serve you—don’t. You deserve a solution that takes your side. And your customers do, too. To serve service pros like you, we made this knowledge center to help de-stress the service experience.

Intelligent B2C service

It should be simple to serve

Every call, click, and chat signals a customer need. Oracle CX Service helps you read those signals so you can deliver smart service seamlessly.

Individual experiences on a global scale

Speak the language of service

Scaling up doesn’t have to be a disservice. See how we partnered with Payoneer to provide efficient service to small businesses around the world.

Read their story

6 Ways to Meet Customers' Digital Expectations

Get to know your service-seekers

You may not be a mind reader, but you can be a granter of wishes. Here’s how to deliver the seamless omnichannel service your digital customers crave.

View the infographic (PDF)

Boost call center satisfaction with machine learning

Give the right answer—fast

“A 40:00 hold is a great start to a call!” (Said no agent ever.) This university cut wait times by 97%—making life simpler on both ends of the line.

Get the story (PDF)

Get to know Oracle CX Service

Solution brochure

Discover intelligent service

Reference guide

See features at a glance

Product tour

Explore our service solution

Product comparison

Oracle CX Service vs Salesforce