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Tap into the World’s Largest Focus Group

Deliver the best customer experience wherever and whenever your customers engage with you on social channels. Oracle Social Cloud empowers your business to uncover better insights, engage at the speed of social, create relevant content, monitor social comments about your brand and competitors, and measure your efforts along the way. Leverage the power of social media across your organization to drive real business results.

Compelling and Connected Experiences

Social Cloud Product Features

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Customers are constantly sharing their views socially. Companies that can actively listen to their customers have the ability to not only monitor their brand, but also have the ability to offer more targeted products and solutions while creating more personalized messaging. Social listening enables companies to analyze social conversations that fuel content creation and dissemination for targeted audiences. Say exactly the right thing, at the right time, to the right audience.



Successful engagement via social media means the ability to monitor and respond to high volumes of messages across many channels. The Oracle Social Engage platform empowers marketers to manage all of these activities through a visually stunning, easy-to-navigate interface.



Deliver compelling messages to the right audience at the right time. With the Publish feature, marketers can create content, schedule a post, and publish to a targeted audience across multiple social media channels—all at once.



Empower marketers to discover, analyze, and report to measure campaign impact across paid, owned, and earned social data. Through integrated listening capabilities and deep social analytics, Insights allows marketers and analysts to add both owned and earned data analytics modules to customizable dashboards that will impact your entire marketing strategy, from targeting to content performance.


Connect Globally

Just because your customers span the globe, interacting across various social networks with different languages does not mean your social strategy has to replicate this logistical nightmare. To succeed in today’s globalized world, an organization’s social solution has to listen, publish content, engage across multiple channels, analyze campaign impact, and learn without location or language barriers.

Connect Globally
Personalized and Targeted Customer Experiences

What’s New in Oracle Social Cloud

Global Listening

Global Listening

  • Provides expanded Listen global coverage that includes Sina Weibo, a popular microblogging site in China
  • Offers insight into consumer conversations in Asia-Pacific markets
Expanded Regional Languages

Expanded Regional Languages

  • Provides broadened listening for India that includes language support for Gujarati, Bengali, and Telugu
Entity Support

Entity Support

  • Displays which companies, people, brands, and locations are mentioned in relevant conversations to inform sponsorship opportunities, executive share of voice, and influencer analysis
  • Provides optimization for social or news content
  • Provides Semantic API
Coming Soon

Coming Soon

  • Refreshed user experience
  • New integration with Oracle Service Cloud
  • Quick search capabilities with Topic Explorer feature
See the Results

Social Cloud Customer Successes

Bajaj Finserv logo

Bajaj Finserv Responds to 95% of Daily Queries Instead of 80%, Reduces Complaints by 50%, and Improves Customer Service with Social Cloud


Bajaj Finserv

Bajaj Finserv responds faster to customer comments and gains insights into customer sentiment.

2degrees Mobile Ltd logo

2degrees Mobile Ltd: Easily Monitor and Respond to Relevant Social Conversations


2degrees Mobile Ltd.

2degrees Mobile monitors customer sentiment and competitor activities across social channels and provides actionable insight with Oracle Social Cloud.

Swiss Post Solutions logo

Swiss Post Solutions Integrates Sales, Marketing, and Social on Oracle Cloud


Swiss Post Solutions

Swiss Post Solutions generates 6:1 return on marketing investment with integrated CRM, marketing automation, and social media toolset.

Dow logo

The Dow Chemical Company: Using Social Listening for Data-Driven Decisions



Hear how data, in combination with social listening, helps make Dow an effective market and customer-driven organization.


Social Marketing Blog