Generative AI Agents

Oracle Cloud Infrastructure (OCI) Generative AI Agents combines the power of large language models (LLMs) and retrieval-augmented generation (RAG) with your enterprise data, letting users query diverse enterprise knowledge bases. Coming soon, users will be able to access up-to-date information through a natural language interface so they can directly act on it.

How OCI Generative AI Agents works

How OCI Generative AI works technical diagram, details below
  1. Input

    The left hand side of the diagram shows an icon of a person, designating the user, underneath the text “Input”.
    1. A user’s natural language request is sent to the Generative AI agent for encoding. The agent then sends the request to the enterprise data store.
  2. Generative AI Agent

    A blue arrow then points from left to right, directing the reader to another section of the diagram. This section is titled “Generative AI Agent” and features an icon designating a cloud database, with a smaller black arrow pointing towards an icon designating Artificial Intelligence. Below these icons, the text reads “The Generative AI agent uses a large language model (LLM) to understand the query, then formulates and executes a plan to:
    1. 1. Search the knowledge base for related articles
    2. 2. Re-rank the documents for semantic relevance
    3. 3. Send the top documents and the original query to be combined into a coherent response
    4. 4. Send the response to the user
  3. Output

    A second blue arrow then points from left to right, directing the reader to the third and final section of the diagram. This section is titled “Output” and features an icon designating a chatbot typing a response. Below the icon, text reads:
    1. The user receives the formulated response and references to the documents used to create the response.

OCI Generative AI Agents use cases

  • Call center optimization

    Help increase customer satisfaction through more accurate responses and a higher volume of query resolution.

  • Expedite legal research

    Find answers faster by conversing with AI rather than manually searching court record databases.

  • Revenue intelligence

    Understand customer purchase history and trends by asking natural language questions instead of running reports.

  • Recruit qualified job candidates

    Source potential new hires more easily by typing in natural language rather than constructing a database query.

What customers are saying about OCI Generative AI Agents

“The beta launch of Oracle’s Generative AI Agents RAG service is a game changer. We can’t wait to showcase this innovation to our clients across a range of industries as it is fundamental to unlocking new potential with their generative AI strategies on OCI. For example, implementing RAG is vital for enabling faster and smarter access to data and knowledge within Human Resources, Finance, and Healthcare for both structured and unstructured data sources.”

Antony Heljula
Technology Director, TPXimpact

“By accessing a wider range of information and diverse perspectives, retrieval-augmented generation (RAG) can help generate more creative and coherent outputs. This is valuable for content creation tasks like writing reports, marketing materials, and creative writing. Customer service organizations can now leverage Oracle RAG to unlock a new level of efficiency and effectiveness, enhance chatbots and virtual assistants, personalize customer interactions, and resolve inquiries with remarkable accuracy and speed.”

Imran Azhar Sheikh
Cloud Architect, Abu Dhabi Media Network

January 23, 2024

The Future of Generative AI: What Enterprises Need to Know

Greg Pavlik, Senior Vice President, Oracle Cloud Infrastructure

The advent of powerful cloud infrastructures combined with advanced GPUs has enabled us to push the boundaries of technology with AI. Over the last year, generative AI models trained and retrained on huge amounts of data from the internet have astounded us with their capabilities. Now, we’re watching generative AI create text, generate SQL queries, write code, create artwork, and assist in product support—all of which seemed impossible just a few years ago. These feats have captured the imagination of enterprise executives who see immense potential to improve productivity and revenue with generative AI.

Read the complete post

Featured blog posts

View all

OCI Generative AI Agents resources

Get started with OCI Generative AI Agents


Contact sales

Interested in learning more about Oracle AI? Let one of our experts help.