Oracle Midmarket—Customer Experience

Experiences to Transform your Business
Experiences to Transform your Business

Create superior, personalised customer experiences to improve profitability and deliver growth.

 

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Your Opportunity to Transform Customer Experiences

Every growing business needs to keep its existing customers loyal while also delivering a stream of new ones – and a leading customer experience is critical to achieving that.

Oracle CX Cloud enables you to deliver outstanding personalised customer experiences that keep people coming back, inspire advocacy, beat your competitors, and transform your business growth and profitability.

Oracle Sales Cloud is a comprehensive, integrated, fully mobile-enabled solution for delivering superior customer experiences. Oracle Service Cloud enables you to satisfy customer expectations by delivering service through multiple channels, anywhere, on any device. And Oracle Commerce Cloud enables you to deliver personalised shopping experiences at scale.

Together they enable you to offer phenomenal shopping experiences for your customers.

Oracle Sales Cloud icon Oracle Sales Cloud

Best-in-class Capabilities to Transform Sales Performance.
Oracle Sales Cloud
  • Log calls and manage opportunities with mobile sales force automation
  • Influence sales performance with targets, incentives and territories
  • Access real-time sales analytics and forecasting tools and dashboards
  • Enable support and coaching at any time via Oracle Social Network
  • Build pipelines and track opportunities through Oracle Marketing Cloud

Oracle Service Cloud icon Oracle Service Cloud

Compelling Experiences to Transform Customer Growth and Loyalty.
Oracle Service Cloud
  • Provide personalised assistance to each and every customer
  • Be always open via online chat, click-to-call and virtual assistants
  • Deliver valuable, timely information and fulfil your brand promise
  • Transform data from across all channels into actionable insight
  • Create a next-generation, AI-driven, anything-as-a-service platform

Oracle Commerce Cloud icon Oracle Commerce Cloud

Drive more Traffic and Convert more Sales to Transform Profitability.
Oracle Commerce Cloud
  • Deliver memorable experiences to your customers across any device
  • Improve service over time using in-built A/B testing capabilities
  • Drive development with fully integrated PIM and payment method tools
  • Use leading-edge AI to deliver unique experiences and recommendations
  • Scale your business around market demand and manage growth efficiently

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Oracle Business Podcast

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Oracle Business Podcast

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AI Apps for Smarter CX

Walk through a customer journey powered by AI Apps for Smarter CX.

EMEA Midsize Blog

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