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Oracle Support

Whether your environment is in the cloud or on-premises, Oracle provides the support you need to reach your business goals. Plan effectively, adopt faster, and innovate more easily with help from Oracle Support.

Support for all your needs

We provide 24/7 access to a global team of more than 12,000 support and service specialists, providing support in 29 languages to customers in 175 countries.

Cloud applications

  • 24/7 access to support
  • In-application guidance
  • On-demand training
  • Designated implementation support engineers
  • Digital customer success and support resources
  • Customer community

* Industry-specific applications may receive a tailored experience

Learn more about cloud application support

Log in to My Oracle Support

Log in to the customer community

Cloud infrastructure

  • 24/7 access to support
  • On-demand training
  • Customer community

Log in to your OCI Console

Log in to the customer community

On-premises software

  • 24/7 assistance with service requests
  • Access to My Oracle Support including our knowledgebase
  • Access to the major product and technology releases
  • Lifetime support
  • Critical patch updates, security alerts, and tax, legal, and regulatory updates
  • Tools and scripts for software updates
  • Simple, predictable upgrade options you control

Learn more about on-premises support

Log in to My Oracle Support

On-premises hardware

  • 24/7 assistance with service requests
  • Access to My Oracle Support, including our knowledgebase
  • Onsite hardware support
  • Updates to hardware operating systems and integrated software
  • Lifetime support
  • Critical patch updates, security alerts and updates
  • Enhanced services for certified engineered systems

Learn more about on-premises support

Log in to My Oracle Support

Oracle Support benefits


Experienced, global support

Oracle professionals have the expertise and knowledge to offer timely assistance if concerns arise.


24/7 support

Oracle delivers 24/7 technical support from product experts who are focused on resolving issues to minimize their business impact.


Tailored support

Oracle Support teams personalize their guidance based on your specific challenges and needs.

Additional services if you need them

Oracle offers additional services that build on the support included with cloud subscriptions and on-premises support offerings. Consider these if your IT landscape is complex, you want to focus more time on innovation and other strategic initiatives, or you are undergoing a large-scale transformation.

Run-and-innovate services

Whether you are mainly on-premises, completely in the cloud, or leveraging a hybrid, multicloud approach, we have services that can help your business maximize success, minimize risk, and focus on what matters most.

 

Learn more about run-and-innovate services

Training and adoption services

Invest in your team through training, certification, and in-application guidance to help fuel a successful journey to the cloud. Whether for applications or infrastructure, we offer free introductory learning, detailed training on new cloud features and best-practice business processes, and in-application tips and insights that help people learn in the flow of their work.

 

Learn more about training and adoption services