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Oracle Field Service

Oracle Field Service offers intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. The solution makes it possible to deliver efficient and on-time service experiences—every time.

Oracle Field Service Management Product Tour
Gartner Leader in field service management We’re a Leader in field service management

Gartner recognizes Oracle for the tenth year in a row, citing our product depth and scalability, as well as the size and breadth of our field service deployments.

Explore Oracle Field Service

Scheduling and routing

Get the right field service person to the right place at the right time, every time, using the fastest optimized-scheduling engine available.

Time-based routing technology

Increase on-time arrivals by leveraging the power of machine learning (ML) and AI with a time-based, predictive, and self-learning routing engine.

Best-fit resource

Determine the best employee for each job using a unique, ML-generated, performance pattern profile—or work fingerprint—for all field employees. AI-powered predictions leverage those profiles to estimate how long a technician would take to complete the job.

Automatic resource routing

Automate and optimize the scheduling of any type of work, including urgent and emergency work, with no need for human intervention.

Routing visualizations

Visually compare multiple routing alternatives to maximize routing efficiency and resource utilization rates as well as meet/exceed customer expectations.

Single interface to manage all operations

Manage field service operations from a single interface with real-time views of all field activities.

Complete field force visibility

Gain real-time views of every job assigned to every field employee, in any combination of Gantt chart, map view, or list view.

Job reassignment and field scheduling flexibility

Retain the ability to manually assign work through an intuitive, drag-and-drop interface, while allowing the system to make suggestions for work assignments.

Inventory and trunk stock tracking

Save time and money by knowing what inventory is required for each visit in real time.

Automatic job segmentation

Easily divide long-duration activities into segments across multiple days.

Real-time view of field resources

Ensure that all time commitments are met by better understanding your current service status and being prepared to act when exceptions occur.

Mobile capabilities

Support your field force in the manner they prefer. Provide your field service team with everything they need to succeed through a browser-based mobile app, iOS, or Android app.

Align information to jobs

Display the right information for the job based on employee preferences and job requirements.

Device accessibility

Support a bring-your-own-device (BYOD) strategy to reduce costs and support third-party contract workers.

Configurable user interface

Quickly and easily create and edit forms using an intuitive user interface.

One tool for many solutions

Increase productivity by using one mobile tool to easily view work orders, get driving directions, check inventory status and availability, collaborate, and access other critical information.

Collaborate for better productivity

Streamline communication between employees, providing them with the flexibility to better solve problems, manage their workloads, and collaborate for improved efficiency and better customer experiences.

Connect your field force

Improve response time and resolve issues faster by streamlining communication between management, dispatch, help desk, and the field service teams.

Create a virtual helpdesk

Use the experience and knowledge of your entire field service force to resolve issues as they arise.

Context-driven chat

Streamline peer collaboration through context-driven chat.

Message broadcasts

Send out important information, safety warnings, traffic information, and meeting reminders.

Chatbot support

Get important information to your teams instantly by leveraging Oracle Digital Assistant or a chatbot of your choice.

Video call

Work through issues together and find faster resolutions by seeing the exact problem on the customer’s screen.

Smart location, customer communication, and technician locator

Know your field service team members’ locations in real time. Monitor how efficiently they’re getting to and from scheduled appointments, all while keeping the customer informed of progress all the way up to the tech’s arrival onsite.

Field resource monitoring

Get a comprehensive view of your field service employees’ geolocations from their mobile devices and/or vehicles.

Contractor or seasonal employee support

Inexpensively monitor contract or seasonal employees through their mobile devices.

Interactive worker trace

See suggested routes on a map and compare them to the actual path the worker traveled. Receive alerts for any noncompliant travel.

Promote safety and compliance

Keep your team safe, secure, and compliant throughout the workday.

Predictive appointment alerts

Increase your field service success rate by confirming customer appointments the day before—or even the day of—the service call.

Customer feedback

Better understand your customers' satisfaction levels with automated post-appointment surveys.

Configurable proactive notifications

Proactively reach your customers on their preferred method of communication (SMS, email, voice, and/or web).

Where's my technician?

Give customers a tool to fully understand their service status by viewing real-time service appointment information on a map, from any web browser, and then allow them to provide instant feedback with ratings and comments.

Forecasting and capacity planning

Take planning further. Discover future demand and make intelligent staffing decisions. Accurately calculate how much work can be completed each day, based on your available workers, their skills, work zones, and work types.

Predict field staffing needs

Better understand your field staffing needs with historical analysis that helps you to identify trends and predict future demand.

Track progress and performance

Create long-term field operations plans and track performance against those plans in real time.

Gap analysis

Discover skill gaps and insufficient coverage areas for better hiring and training.

What-if testing

Test what-if demand and capacity scenarios to see how factors such as marketing campaigns and sales promotions impact demand.

Stop over- or under-booking

Improve your resource utilization with instant visibility into workforce capacity.

Universal booking

Flexible booking models support direct, quota, time-slot–based, and availability-based booking.

Efficient workload planning

Reduce costs and manage resources more efficiently. With accurate predictions of how long each field event will take, you’ll always know your workforce’s true capacity.

Create quotas based on need

Achieve superior resource utilization by managing quota by minutes, percentage, or available capacity.

Scheduling, real-time traffic, and street-level routing

The most accurate scheduling for your business’s field service operations.

Real-time traffic

Automatically update travel time with real-time traffic and travel conditions.

Street-level routing

Leverage travel data from your map provider to help your mobile workforce get to locations quickly and efficiently.

Field service logistics

Connect your customer service and field service operations with your business supply chain using our complete service solution.

Contact center

Manage service requests across multiple changes with central access to the right answers from across your organization.

Field service

Route, schedule, dispatch, manage, and locate your field workforce more efficiently.

Collaborative, mobile tools

Provide easy-to-use tools for field technicians to collaborate in real time, accept inventory transfers, and take on new assignments—all to increase team productivity and customer satisfaction.

Parts logistics

Improve your parts inventory management. Enable service center agents to check parts availability, order and manage parts delivery, manage trunk stock, and initiate returns directly from a service request.

Depot repair

If a repair can’t be performed onsite, easily generate a return material authorization (RMA) so the asset can be returned for repair. Then, quickly and easily create a work order, complete the repair, and ship the asset back. You have complete visibility throughout the depot repair process to ensure effective, efficient repairs and optimize resource usage.

Service debrief

Better manage your service charges by letting your technicians review, correct, or update any labor, part, or expense costs incurred while they performed a service.

Cost capture and billing

Avoid costly mistakes and missed service charges. Easily capture and review all service costs and analyze that data to make improvements and drive profitability.

Anglian water uses field service management tool for improved productivity

Anglian Water replaces its field service management tool for better field worker management and improved productivity

Field workers are more efficient due to a reduction in the number of repeated trips to a site and by maximizing daily job completion rates. Some areas have seen more than a 7 percent productivity increase.

— Mark Williams, Senior Manager, Motoring Technologies and Support Services, NRMA

Oracle Field Service customer successes

Learn how companies across across industries use Oracle Field Service to improve their field service interactions and exceed customer expectations. Click on a logo to learn more.

Key benefits—field service management

Maximize field service operational efficiencies and meet service level agreements

Optimize your field service teams, by automatically assigning and routing field service workers based on SLAs, their particular skills, location, availability, and individual performance patterns.

How one company maximized field service efficiency

How to transform your field service organization

Gain real-time, end-to-end visibility—and remain compliant

Improve field employee compliance with real-time monitoring to deliver automated, event-based customer communications at any point during the service cycle.

Is your field service ecosystem unforgettable or regrettable?

Connect a disconnected mobile workforce

With an easy-to-use mobile workforce solution and enhanced digital tool sets, you can improve collaboration, communication, and innovation, and support any current and future business processes.

How mobile and digital technologies can enhance collaboration and customer communication

The future of the connected field service workforce (PDF)

Scale complex scheduling and training requirements

Use self-learning, AI-assisted scheduling and routing to streamline and scale workforce assignments, reduce costs, and improve the customer experience. Leverage enhanced knowledge management, collaboration, and mobile tools to train and onboard new employees.

Learn who ranks highest in high-volume, appointment-centric service situations

Why Oracle Field Service is a leader in terms of scalability and product depth

Improve visibility into inventory, supply chain, invoicing, and other back-office applications

Connect your field service management solution with CRM and back-office applications for a total, always up-to-date view of field service operations and logistics. Only Oracle offers a true CRM, field service, and back-office service solution.

Learn more about the power of connected field service (PDF)

Deliver on customer expectations with connected assets and integrated systems

Oracle Field Service pricing

Oracle Field Service Enterprise

Get a comprehensive solution that scales to support any size mobile workforce and field service scenario.


Oracle Field Service Professional

Get powerful field service management capabilities that provide a robust and flexible solution for your mobile workforce.


Oracle Field Service Contingent Worker

Seamlessly manage a hybrid workforce of in-house, contractor and/or third-party service networks to fill staffing gaps or expand geographic coverage.


November 17, 2021

Top field service technology and trends in 2021

Rick Shimko, Senior Product Marketing Manager, Oracle Advertising and CX

Innovations in field service management can enhance customer loyalty amid increased expectations. Here are five customer service trends and technologies driving the industry in 2021 and beyond.

Read the blog

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Cloud readiness

Release readiness

Get up to speed on the latest releases of Oracle Field Service and ensure that your upgrade is successful. Review the latest features including the innovations, capability overviews, business benefits, setup considerations, and usage tips.



Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle Field Service. You'll find all of these resources and more in the Oracle Help Center.

Additional documentation and tutorials

Customer Community

Cloud Customer Connect

Cloud Customer Connect is Oracle's premier online cloud community. Specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. In addition, members are able to provide feedback on sales cloud, marketing cloud, and service cloud solutions—directly to Oracle development.

Cloud learning

Develop your CX skills

Oracle University provides a variety of learning solutions to help you build cloud skills, validate expertise, and accelerate adoption. Learn more about the training and certification you can rely on to ensure your organization's success.

Support and services

Oracle Cloud Marketplace

Power transformation with innovative partner applications and services. Find the most comprehensive list of sales cloud, service cloud, and marketing cloud applications in the Oracle Cloud Marketplace.

Consulting and partner services

Best practices

What is a field service management strategy?

A successful field service management strategy embraces digital technologies to maximize efficiencies and connect the mobile workforce to customers and the back-office team (including customer service, dispatch, and management). This type of transformation supports exponential growth opportunities for worker productivity, customer experience, and your bottom line.

Additional solutions you may be interested in

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Oracle Knowledge Management

The right knowledge at the right time

Oracle Service Center

Customer contact center platform

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