Nenhum Resultado Encontrado
Sua Pesquisa não corresponde a nenhum resultado
Deliver Intelligent Advice
Oracle Intelligent Advisor enables personalized, agile, and transparent advice throughout the customer journey. Provide the right advice to each of your customers and empower your agents to deliver personalized service. With business users creating the rules, you can quickly adapt to changing customer expectations. Each path of the customer journey is tracked with detailed analytics for full transparency.
Process and Policy Automation
Deliver Personalized Experiences
Deliver consistent, cross-channel advice that is personalized for each customer using dynamic online web interactions known as interviews.
Automate Decisions
Build trust and reduce complaints by automating decisions and providing explanations to each customer.
Provide Agile Management
Allow business users to create interview rules using natural language. Create interviews once and deploy to any channel—including web services to other applications.
Access Anywhere with Mobile
Deploy mobile apps and leverage offline capabilities when a network isn’t available.
Deliver Transparent Advice
Provide management with decision audit reports that include detailed explanations of how rules are applied to customers.
Gain Insights with Analytics
Understand the impact of every change prior to updates using what-if analysis. View interview trends quickly using dashboards and analytics.
Policy Automation Success
The University of Western Australia Streamlines Enrollment with Oracle Policy Automation
The University of Western Australia
Learn how the University of Western Australia significantly improved their student enrollment process using Oracle Policy Automation.
The Prince’s Trust Helps Youth Succeed Using Oracle Customer Exerience Cloud
The Prince’s Trust
Discover how The Prince’s Trust is using best practices, enabling workers to spend more time with the youth they serve.
Groupe PSA Reduces Handling Time and Improves Customer Service
Groupe PSA
With Oracle Service Cloud, Groupe PSA has reduced average handling time by more than 75% and increased the number of hot leads by more than 400%.
Kenya Revenue Authority Automates Service to Citizens with Oracle Customer Experience
Kenya Revenue Authority
See how Kenya Revenue Authority has simplified its processes and improved customer experience.