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Deliver Intelligent Advice

Oracle Intelligent Advisor enables personalized, agile, and transparent advice throughout the customer journey. Provide the right advice to each of your customers and empower your agents to deliver personalized service. With business users creating the rules, you can quickly adapt to changing customer expectations. Each path of the customer journey is tracked with detailed analytics for full transparency.


Process and Policy Automation

Deliver Personalized Experiences

Deliver Personalized Experiences

Deliver consistent, cross-channel advice that is personalized for each customer using dynamic online web interactions known as interviews.

Automate Decisions

Automate Decisions

Build trust and reduce complaints by automating decisions and providing explanations to each customer.

Provide Agile Management

Provide Agile Management

Allow business users to create interview rules using natural language. Create interviews once and deploy to any channel—including web services to other applications.

Access Anywhere with Mobile

Access Anywhere with Mobile

Deploy mobile apps and leverage offline capabilities when a network isn’t available.

Deliver Transparent Advice

Deliver Transparent Advice

Provide management with decision audit reports that include detailed explanations of how rules are applied to customers.

Gain Insights with Analytics

Gain Insights with Analytics

Understand the impact of every change prior to updates using what-if analysis. View interview trends quickly using dashboards and analytics.

Key Capabilities

Discover Oracle Policy Automation

Dynamic Interviews

Oracle Policy Automation Cloud Service: Interviews

Provide personalized service to each customer using intuitive, dynamically generated, and personalized questionnaires.

Intelligent Advice

Oracle Policy Automation Cloud Service: Advice

Provide intelligent advice tailored to each customer’s unique situation. Oracle Policy Automation recognizes which policies apply to a customer based on their particular circumstances.

Rule Modeling

Oracle Policy Automation Cloud Service: Policy Modeling

Automate more decisions, see how rules are written, and use what-if analysis to assess the impact of proposed legislation, regulatory, and policy changes on customers and citizens.

Learn how to deliver next-generation service.

Customer Success

Policy Automation Success

The University of Western Australia logo

The University of Western Australia Streamlines Enrollment with Oracle Policy Automation


The University of Western Australia

Learn how the University of Western Australia significantly improved their student enrollment process using Oracle Policy Automation.

The Prince’s Trust logo

The Prince’s Trust Helps Youth Succeed Using Oracle Customer Exerience Cloud


The Prince’s Trust

Discover how The Prince’s Trust is using best practices, enabling workers to spend more time with the youth they serve.

Groupe PSA logo

Groupe PSA Reduces Handling Time and Improves Customer Service


Groupe PSA

With Oracle Service Cloud, Groupe PSA has reduced average handling time by more than 75% and increased the number of hot leads by more than 400%.

Kenya Revenue Authority logo

Kenya Revenue Authority Automates Service to Citizens with Oracle Customer Experience


Kenya Revenue Authority

See how Kenya Revenue Authority has simplified its processes and improved customer experience.