Product Tour—Customer Data Management
Give sellers a single view of each customer
Welcome to Oracle Customer Data Management
Empower your entire organization across sales, service, or marketing to deliver meaningful customer interactions using a single view of the customer, comprised of verified first-, second- and third-party data.
Your team can access trusted customer records to easily add, update, and verify customer account data.
Painless contact and account management
Easily add accounts and contacts into Oracle Sales with little to no manual data entry. The smart data feature lets you create records by searching for an account name, selecting the right account from a drop-down menu, and adding it directly to your workspace.
Confidently add contacts by job title or function, region, or organization level, knowing the account information is already enriched with second- and third-party data.
Uncover duplicate data
With Oracle Customer Data Management, you can catch duplicate accounts as they enter the system. By managing duplicates, you avoid cluttered data, inaccurate information, and confusion.
Merge requests in Workspace
Easily manage and merge duplicate accounts as you discover them. Automatically combine accounts with a merge request and take complete control over account information and data quality.
Get a complete account view
Oracle DataFox Data Management helps your team find relevant customer information quickly within your CRM tool. Data is automatically and continuously updated in system so you’re working with up-to-date data. On the account profile page, you can see exactly when an account was last enriched.
Real-time address, email, and phone verification
Verify customer information with Oracle Address, Email, and Phone Verification, whether you're entering new information into your CRM for the first time or editing an existing contact and account page.
Use verified account and contact data in leads, marketing campaigns, client opportunities, and sales territories with confidence.
Use smart talking points
Give sellers the tools they need to engage in more productive conversations with customer and prospects.
The smart talking points feature within DataFox helps sellers find personalized, contextual information to help address specific customer needs and close more deals.
Explore Oracle Customer Data Management today
Provide a single, consistent, and accurate customer profile so your organization can better understand your customers’ needs and how they align to your business’ goals.