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Product Tour—Customer Data Management

Give sellers a single view of each customer

Oracle Sales CDM desktop dashboard

Welcome to Oracle Customer Data Management

Empower your entire organization across sales, service, or marketing to deliver meaningful customer interactions using a single view of the customer, comprised of verified first-, second- and third-party data.

Your team can access trusted customer records to easily add, update, and verify customer account data.

Oracle CDM account and contact desktop screen

Painless contact and account management

Easily add accounts and contacts into Oracle Sales with little to no manual data entry. The smart data feature lets you create records by searching for an account name, selecting the right account from a drop-down menu, and adding it directly to your workspace.

Confidently add contacts by job title or function, region, or organization level, knowing the account information is already enriched with second- and third-party data.

Oracle CDM duplicate view desktop screen

Uncover duplicate data

With Oracle Customer Data Management, you can catch duplicate accounts as they enter the system. By managing duplicates, you avoid cluttered data, inaccurate information, and confusion.

Oracle CDM merge request desktop view

Merge requests in Workspace

Easily manage and merge duplicate accounts as you discover them. Automatically combine accounts with a merge request and take complete control over account information and data quality.

Oracle CDM edit account desktop view

Get a complete account view

Oracle DataFox Data Management helps your team find relevant customer information quickly within your CRM tool. Data is automatically and continuously updated in system so you’re working with up-to-date data. On the account profile page, you can see exactly when an account was last enriched.

Learn more about Oracle DataFox Data Management

Oracle CDM create contact desktop screen

Real-time address, email, and phone verification

Verify customer information with Oracle Address, Email, and Phone Verification, whether you're entering new information into your CRM for the first time or editing an existing contact and account page.

Use verified account and contact data in leads, marketing campaigns, client opportunities, and sales territories with confidence.

Oracle CDM account intelligence desktop screen

Use smart talking points

Give sellers the tools they need to engage in more productive conversations with customer and prospects.

The smart talking points feature within DataFox helps sellers find personalized, contextual information to help address specific customer needs and close more deals.

Oracle CDM website desktop view

Explore Oracle Customer Data Management today

Provide a single, consistent, and accurate customer profile so your organization can better understand your customers’ needs and how they align to your business’ goals.

Learn more about Customer Data Management