Deliver the best customer experience wherever and whenever your customers engage with you on social channels. Oracle Social Cloud empowers your business to uncover better insights, engage at the speed of social, create relevant content, monitor social comments about your brand and competitors, and measure your efforts along the way. Leverage the power of social media across your organization to drive real business results.
Customers are constantly sharing their views socially. Companies that can actively listen to their customers have the ability to not only monitor their brand, but also have the ability to offer more targeted products and solutions while creating more personalized messaging. Social listening enables companies to analyze social conversations that fuel content creation and dissemination for targeted audiences. Say exactly the right thing, at the right time, to the right audience.
Successful engagement via social media means the ability to monitor and respond to high volumes of messages across many channels. The Oracle Social Engage platform empowers marketers to manage all of these activities through a visually stunning, easy-to-navigate interface.
Deliver compelling messages to the right audience at the right time. With the Publish feature, marketers can create content, schedule a post, and publish to a targeted audience across multiple social media channels—all at once.
Empower marketers to discover, analyze, and report to measure campaign impact across paid, owned, and earned social data. Through integrated listening capabilities and deep social analytics, Insights allows marketers and analysts to add both owned and earned data analytics modules to customizable dashboards that will impact your entire marketing strategy, from targeting to content performance.
Just because your customers span the globe, interacting across various social networks with different languages does not mean your social strategy has to replicate this logistical nightmare. To succeed in today’s globalized world, an organization’s social solution has to listen, publish content, engage across multiple channels, analyze campaign impact, and learn without location or language barriers.