Oracle Accessibility Conformance Report

VPAT® Version 2.0 - October 2017

Name of Product:

Oracle Fusion CRM Base (Updated)

Product Description:

This VPAT covers products included in the Fusion CRM Base price list program.

The professional offering includes:

CX Foundation

  • Customer Center (Accounts, Contact, and Households)
  • Lead Management
  • Core Sales (Opportunity, Sales Coach, Assessments)
  • Notes and Attachments
  • Activities and Calendar
  • Oracle Sales Cloud for Outlook
  • Oracle Sales Cloud Mobile
  • Oracle CX Enterprise Mobile
  • Oracle Social Network
  • Automated Assignment

Sales Catalog

Configuration Toolset

Sales Analytics

Sales Campaigns

Sales Revenue Forecasting

The standard offering includes the Professional plus:

  • CRM for Microsoft Outlook
  • Territory Management
  • Customer Data Management Foundation Components

The Enterpise offering includes the Standard plus:

  • Mobile Commissions
  • Mobilytics
  • Quota Management
  • Sales Predictor
  • Lightbox
  • CRM for Gmail
  • CRM for Lotus Notes
  • BI Mobile App Designer
  • Incentive Compensation

The Premium offering includes the Enterprise plus:

  • Opportunity Landscape
  • Enterprise Contracts Management
  • Voice Cloud Service for Sales Cloud



Archive Note:

This VPAT applies to only versions through It does not apply to any versions of Oracle Fusion CRM Base after this. This VPAT has been superseded by Oracle Fusion CRM Base

Contact Information:


This VPAT does not cover the following product areas:

  • Oracle Voice for Sales Cloud
  • Mobilytics
  • Sales Cloud for Gmail
  • Sales Cloud for Office 365
  • Incentive Compensation
  • PDF and ePub files

Dependent Products

This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/GuidelineIncluded In Report
Web Content Accessibility Guidelines 2.0, at A - Yes
Level AA - Yes
Level AAA - No
Section 508 as published in 2017, at https://www.Section508.govYes


The terms used in the Conformance Level information are defined as follows:

The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Supports with Exceptions
Some functionality of the product does not meet the criteria.
Does Not Support
Majority of functionality of the product does not meet the criteria.
Not Applicable
The criteria are not relevant to the product.

Table 1: WCAG Conformance Criteria

All technical criteria are Not Applicable for this product

Chapter 3: Functional Performance Criteria (FPC)

All technical criteria are Not Applicable for this product

Chapter 4: Hardware

All technical criteria are Not Applicable for this product

Chapter 5: Software

All technical criteria are Not Applicable for this product

Chapter 6: Support Documentation and Services

All technical criteria are Not Applicable for this product

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see or contact:

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.