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Oracle CX for Industry
Across industries, customers have high expectations. Oracle CX industry solutions unleash the power of innovative technologies and connected applications, enabling you to engage with your customers in exciting ways.
Forrester Names Oracle a Leader for Digital Experience Platforms
In The Forrester Wave™: Digital Experience Platforms, Q3 2021 report Oracle was one of only four Leaders and received the highest possible score in 19 of the 26 criteria.
Banking on Data: Mastercard, Deloitte, and Certegy Discuss Industry Trends
Join Mastercard, Deloitte, and Certegy as they discuss how data and technology can address today's business challenges.
What's new in Advertising and CX?
Learn how the latest sales innovations can help you realize the full power of AI and machine learning to create relevant customer experiences.
Explore CX for Industry
Create seamless experiences for your customers
Oracle Digital Experience for Communications helps media and communication services companies accelerate digital transformation for the 5G era by subscribing to a complete SaaS platform.
Modules
- Omnichannel care
- Omnichannel commerce
- Enterprise catalog and design
- Data-driven insights and recommendations
- Industry-standard design
- Open Digital Architecture
Financial services engages at the moment of need
Oracle CX for Financial Services helps you meet customer needs with tailored solutions for consumer banking, corporate banking, and insurance.
Features
- Solutions for retail banking
- Solutions for corporate banking
- Solutions for insurance
- Securities and investments
- Mobile servicing
- Collaborative innovation
- Corporate access
- Platform banking
- Regulation and market initiatives
Coordinate care seamlessly to improve patient outcomes
Oracle CX for Healthcare helps you connect your patient and member data in order to personalize care, boost engagement, automate outreach with AI, and coordinate healthcare seamlessly.
Features
- Proactive and preventative care
- Health management
- Targeted patient engagements
- 360-degree patient view
- Patient and member self-service
- Patient portals
- Communications across the patient journey
- Public health campaigns
- Eligibility verification and onboarding
Meet the needs of enterprise customers and consumers
Oracle CX for High Technology, Manufacturing, and Automotive offers tailored solutions that enable you to better meet the needs of both enterprise customers and consumers.
Features
- Solutions for high technology
- Solutions for industrial manufacturing
- Solutions for automotive
- Digital customer acquisition
- Digital customer engagement
- Empower partners
- Empower dealers
Address retail customers’ moments of need
Oracle CX for Consumer Markets provides tailored solutions for the consumer goods, retail, and wholesale distribution segments.
Features
- Solutions for consumer goods
- Solutions for retail
- Solutions for wholesale distribution
- Single customer identity
- AI to identify moments of need
- Customer transactional intentions
- Customer behavioral intentions
- Personalized, omnichannel interactions
- B2C and B2B orchestration engines
- Data-driven targets
- Snapshots and notifications
Turn effective outreach into superior outcomes
Oracle CX for Public Sector provides industry-leading solutions for health and human services, local government, and government self-service and eligibility.
Features
- Solutions for health and human services
- Outreach, screening, and self-service
- Specialized government services
- Intake and eligibility
- Digital citizen engagement
- Customs and immigration processing
- Intelligent self-service
- UI and guided navigation
- 24x7 omnichannel engagements
- Community development
- Child welfare and child support
Create value for customers beyond the commodity
Improve customer engagement and personalize customer service interactions to create a more affordable, sustainable future for your water, gas, and electricity customers.
Features
- Outbound communications solutions specific to utilities
- Marketing solutions specific to utilities
- Commercial account management solutions
- Service solutions specific to utilities
- Personalized offers and insights
- AI-powered customer service
- Consistent, cross-channel experiences
- Real-time notifications
- Field service automation
Why choose Oracle CX for Industry?
Gain a comprehensive, end-to-end solution
Each CX industry solution is designed to solve end-to-end business needs for specific industries. To minimize deployment efforts and offer greater business agility, Oracle delivers prebuilt, configurable solutions that integrate with back-office solutions.
Make engagements more intelligent and contextual
Benefit from artificial intelligence and prebuilt analytics to identify opportunities, address issues, and serve customers’ needs better and faster to get ahead of your competition.
Engage customers in moments of need
Oracle CX helps you mine all available data, predict moments of need, and engage customers at the right time through the right channel to exceed their expectations.
Explore Oracle industry solutions
Drive digital transformation with technologies that are tailored to the needs of your industry. Connect front- and back-office with a complete platform to accelerate evolution and compete in the vertical customer experience.
Oracle CX customer successes
Learn how leading companies around the world use Oracle CX industry-specific solutions to help their teams succeed.
With a 360-degree view, Payoneer delivers personalized experiences to their financial service customers
A Bold New Digital World
Nikos Angelopoulos, Group Chief Information Officer, MTN Group
Jason Rutherford, Senior Vice President and General Manager, Oracle Communications
COVID-19 is accelerating what was already a seismic shift to embracing digital communication and services. It’s clear that now is no time for half-measures. Nikos Angelopoulos, CIO, MTN Group and Jason Rutherford, SVP and GM, Oracle Communications discuss how we relate to our customers and create experiences. Learn what made MTN’s Mobile Money service one of the biggest banks in Africa and how Open Digital Architecture and open APIs power business transformation.
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