When done correctly, upselling is a win-win for guests and hotels; effective upselling lets guests customize their stay, which generates both revenue and loyalty.
“Much has changed in the hospitality industry in the last few years, but the imperative to generate revenue has not. What has changed? The importance of incremental revenue generated by engaging the guest throughout the guest journey and its inclusion as a key component of a hotel’s revenue strategy.”
Drive revenue, engage guests, and improve operations with Nor1
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