In today's competitive market, service is becoming a key battleground, point of differentiation, and revenue growth driver for manufacturers and service providers alike. Oracle's innovative Digital Field Service (DFS) solution for asset and service-intensive industries represents a breakthrough in the ability to deliver an integrated, 100% cloud-based platform for differentiated service business.
Improve First Time Fix Rates. Receive the most appropriate course of action – repair, replace, upgrade or upsell, based on fault history, performance and contracts.
Predict potential breakdowns and improve uptime and fix before equipment fails.
Optimize the scheduling and dispatch of service personnel. Balance capacity constraints, organizational business objectives, and service level agreement mandates.