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Digital Field Service
In today's competitive market, service is becoming a key battleground, point of differentiation, and revenue growth driver for manufacturers and service providers alike. Oracle's innovative Digital Field Service (DFS) solution for asset and service-intensive industries represents a breakthrough in the ability to deliver an integrated, 100% cloud-based platform for differentiated service business.
Key Benefits
Improve Next Best Action/Outcome
Improve First Time Fix Rates. Receive the most appropriate course of action – repair, replace, upgrade or upsell, based on fault history, performance and contracts.
Mitigate Risks with Predictive Analytics
Predict potential breakdowns and improve uptime and fix before equipment fails.
Optimize Scheduling and Dispatch
Optimize the scheduling and dispatch of service personnel. Balance capacity constraints, organizational business objectives, and service level agreement mandates.
Digital Field Service Resources
The New Connected Mobile Workforce: Charting the Past, Present, and Future of the Connected Field Service Employee
New digital lifestyles creates opportunities to raise mobile employees to new heights of connectivity and productivity. Companies that embrace new communication technologies can now connect mobile employees with everyone in the service cycle in ways unheard of only a few years ago.
Oracle Digital Field Service
Digital Field Service is a 100% cloud based solution combining Internet of Things (IoT), real-time predictive analytics, mobile scheduling, and routing, enabling Service providers to manage the Service life cycle for their customers’ assets. The solution demonstrates an end to end asset.
Five Industries Facing Field Service Disruption
Cloud computing and mobility offer a significant opportunity for companies to improve their field service operations.