Oracle Utilities Solutions for Customer Experience

Oracle Utilities Solutions for Customer Experience

Enhance Customer Experience

Exceed customer expectations by quickly and easily meeting complex, changing demands.

Modern Customer Solutions

Web Self-Service for Utility Customers
Web Self-Service for Utility Customers icon Web Self-Service for Utility Customers

Do you need a new CIS now, not three years from now?

Your legacy customer software just can't deliver new programs, new rates or new services. The best approach is to focus on services that shorten your software time to value.


Modern Customer Solutions
Modern Customer Solutions  icon Modern Customer Solutions

Can your customer systems accommodate new and complex rates that change frequently?

Smart meters and automated communications networks enable you to work with small groups of customers and key accounts to tailor contracts and rates that lower everyone's costs.


Enhance Efficiency and Service
Enhance Efficiency and Service icon Enhance Efficiency and Service

Can you streamline service operations and rapidly identify and fix customer-service issues?

With smooth information flow across applications you can resolve customer concerns faster, streamline contact-center operations, and improve customer experience.


Doing More for Your Customers
Doing More for Your Customers icon Doing More for Your Customers

Are you helping customers understand and reduce their utility consumption?

You can help your customers reduce costs and consumption by providing them with usage data, account status, payment options, and rate plans targeted to their needs.


Communication Is Key
Communication Is Key icon Communication Is Key

Are you leveraging multichannel, proactive communication to deliver better service?

Self-service tools, notification management, and an integrated customer-information system keep data consistent across your platform and help you communicate more effectively with your customers.