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Improve communications with guests, whether it’s extending a simple thank you, asking for feedback, or inquiring about health and safety concerns.
Stay in contact with guests after they leave your hotel. Share your direct contact details—just in case they have additional questions or health concerns following their departure.
OPERA CLOUD • OPERA 5
Similar to pre-stay capabilities, you can easily add post-stay communication to daily routines.
With Oracle BI Publisher, it’s easy to create or modify stationary, allowing creation of a variety of guest communications, including thank-you notes. Use this opportunity to remind guests about the benefits of booking directly on your website for their next visit. You can also search for guests by departure date and use the confirmation functionality to send them a personal greeting via email.
Maintain contact with guests following their stay by inviting them to share feedback and/or engage in social communities. Build a relationship by listening to their comments and responding appropriately.
OPERA CLOUD • OPERA 5 + PARTNER INTEGRATION: CRM/ORM
Use OPERA exports or scheduled reports capabilities to send daily details about checked-out guests to online reputation management (ORM) system vendors. This will allow them to send follow-up emails with direct links to online guest surveys or rating tools.
Guest feedback and ratings are not sent to OPERA, but details are generally available in the ORM solution.