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Customer signals are everywhere. Can your business effectively interpret those signals and take action to make the most of the customer experience? Oracle Cloud Customer Experience (CX) helps brands build and manage lasting customer relationships by taking action in every moment that matters, from customer acquisition to retention—and everything in between.
The Forrester Wave™: Email Marketing Service Providers, Q2 2020 named Oracle a leader, with the highest score in the strategy category.
Oracle CX research, in partnership with customer experience expert Jeanne Bliss, offers a cross-generational look at customer preferences, behaviors, and expectations.
Unify your back-office systems with your front-office applications to align your organization around your customers and deliver on your brand promise. Only Oracle ties finance, supply chain, and CX together on a unified cloud platform.
Deliver experiences tailored to customers' online behavior, in real time. Oracle Cloud CX helps you turn intelligence into relevant and personalized experiences in the moments that matter.
Gather everything you know about your customers into a single profile and use that information to personalize every aspect of their experience. Oracle has been helping customers manage, secure, and drive business value from data for more than 40 years. Data is our DNA.
Create data-powered, seamless marketing experiences that delight your customers. Oracle Cloud CX helps your team increase campaign engagement, personalize B2B strategies, optimize B2C channels, and gain real-time insights.
Deliver responsive selling across all touchpoints with Oracle CX Sales. The modern, unified selling and buying approach of Oracle CX connects sales and commerce to service, marketing, and the entire customer experience.
Guide and support sellers and customers—anywhere, anytime. Oracle CX offers modern, connected B2B and B2C commerce experiences for every step of the buying journey.
Personalize your service engagements across any channel. Oracle CX Service delivers connected experiences to both consumers and businesses with knowledge-driven interactions and automation.
Dynamically create, curate, and deliver exceptional content that isn’t bound by a website. Oracle CX Content is an agile asset hub and intelligent content management platform that delivers content consistency across channels.
Unify your online, offline, and third-party customer data sources to create a single, dynamic view of the customer. With built-in AI and machine learning, CX Unity delivers real-time intelligence across marketing, sales, and service.
Government agencies at all levels are facing several daunting challenges. Oracle Government 2.0 provides a state-of-the-art digital framework for modernizing government operations and citizen engagement.Read the complete post
Increase efficiency by automating routine tasks. Oracle Cloud CX for Financial Services helps banking and insurance institutions transform customer engagement and invest in new business models.
Understand customer demand, innovate with agility, and personalize interactions in real time. Oracle Cloud CX for Communications helps you create engaging digital experiences that every communications service provider strives to deliver.
Harness the power of emerging technologies to increase agility and revenue. Oracle Cloud CX for High Tech, Manufacturing, and Automotive transforms operations and customer engagement.
Deliver personalized and time-sensitive offers based on customer needs. Oracle Cloud CX for consumer markets provides tailored retail execution, B2B and D2C solutions for consumer goods, retail, and wholesale distribution segments.
Effectively manage change while giving people the support they need. Oracle Cloud CX for Public Sector provides industry-leading solutions for health and human services, local government, and government self-service and eligibility.
Get up to speed on the latest releases of Oracle CX solutions and ensure that your upgrade is a success. Review the latest features, including the innovations, capability overviews, business benefits, setup considerations, and usage tips.
Create connected, intelligent, and data-driven customer experiences. Use AI to immediately present highly personalized offers tailored to your customers’ interests in the precise moments they’re most likely to buy.
Oracle University provides you with free training and certification you can rely on to ensure your organization’s success, all delivered in your choice of formats.
Join the Oracle CX Hero Hub, an online advocacy community where customer advocates get recognized, give feedback, grow their network, build their personal brand, and share success.
Discover how Oracle CX can help keep your customers coming back for more.
Learn how our CX ISV program offers new business opportunities.
Read the CX blog for strategy, technology, and innovation news.
Talk to a member of our team about Oracle Cloud CX.